Client Success Relationship Manager

A Client Success Relationship Manager will provide customer service to all constituents within their assigned client accounts including hiring managers, client HR and Talent partners, agency

partners and contingent workers. The Client Success Relationship Manager will oversee the tactical staffing components of the account including requirements management, timekeeping

operations, pay exceptions, reporting administration, data accuracy in our online supplier

collaboration tool through auditing processes, and supporting program initiatives as assigned

by the Client Success Manager.

Optimal candidate will have 1-2 years of experience in staffing industry or customer service/support of a national client, with focus on client relations, strong oral and written communication skills and the ability to organize, plan and execute tasks in efficient and professional manner. Extensive use of Microsoft Office suite, specifically Microsoft Excel and Powerpoint as well as extensive use of the internet, preferably requisitioning systems or tools is required.

Responsibilities:

• Provide immediate front line customer service to management team, suppliers and clients

and maintains thorough and accurate documentation on client and resource interactions

• Utilizing the Elevated Resources platform, ELEVATE; as well as client platforms such as Workday, and all available tools to facilitate the successful end-to-end fulfillment of temporary staffing requirements for assigned accounts within targeted SLAs.

• Maintains and updates electronic records to include changes or status updates, accurate compliance fields and validates entries to ensure accuracy

• Provides guidance and training on process and platform to account constituents including client hiring managers, resources and supplier partners

• Responds, documents and answers inbound calls and emails in a timely manner and according to SLA’s utilizing available systems, policies, processes and guidelines.

• Provides Tier 1 issue resolution and escalates appropriately, any Tier 2 or Tier 3 or above issues, to Client Success Manager via the case management system and includes all relevant information on the issue/scenario requiring advanced solutions

• Provides account reporting and status updates as required

• Makes recommendations to improve processes and delivery efficiencies where applicable

• Maintains and continually increases knowledge of supported software solutions

• Participates in special projects and performs other duties as assigned

Requirements:

• High School/GED required

• Experience in staffing. Managing client and vendor relations and HR or Recruiting Coordinator experience is highly desirable

• Minimum 2 years of Customer Service experience required

• Must thrive in a process driven environment with strong multi-tasking skills and attention to detail

• Ability to take on administrative and project tasks independently

• Comfortable navigating and administrating online software

• Experienced with the Microsoft Office Suite, particularly Microsoft Excel (including PivotTables and VLOOKUP) and Powerpoint

• Strong Customer Service and Client Relations

• Excellent follow up and time management skills are a must

Elevated Resources provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Elevated Resources complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation, and training.

Elevated Resources expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elevated Resources's employees to perform their expected job duties is absolutely not tolerated. Elevated Resources is an equal opportunity employer, strengthened by the diversity of our workforce