Gentiva is an industry leader in hospice, palliative, home health, and personal home care. Our place is by the side of those who need us, offering physical, spiritual and emotional support to patients and their families so they may make the most of every moment. We believe that better care for caregivers and clinicians means better care for everyone, so we offer ongoing professional training, lower nurse-to-patient ratios, and comprehensive benefits for eligible employees. Here, you’ll join gifted colleagues who make a lasting difference in people’s lives every day.
Overview
We are looking for a Remote Clinical Care Coordinator to join our team. This position will directly report to the Director Contact Centerand is responsible for being highly knowledgeable regarding post-acute levels of care, and an expert regarding Gentiva services including home health, hospice, and palliative care.
The shift is every Sat & Sun 8am - 8pm.
Makes clinical level of care determination based on discussion, medical records, and any other pertinent clinical data.
Utilize a variety of tools and methods to quickly provide patient options and education including but not limited to sites of service, specialty offerings, post-acute care, and other related questions.
Able to navigate healthcare options, care services post-acute offerings, Medicare coverage, billing issues, as well as accessing healthcare resources.
Registered Nurse / RN or LPN with professional licensure in a compact state preferred. May be required to obtain licensure in additional states as dictated by business needs.
Minimum of 3 years’ post-acute experience. Home Care and hospice experience preferred
Nursing background working across multiple areas of post-acute care.
INTERNET REQUIREMENT: High-speed Internet connection (minimum 10 Mb/s download speed and minimum 2 Mb/s upload speed, recommended 5 Mb/s upload). Satellite based internet services are not acceptable.
Excellent analytical and problem-solving skills.
Ability to learn and master information related to locations and services of client.
Outstanding computer skills.
Good time management skills
Good working knowledge of home health, hospice and palliative care services
Ability to communicate effectively with empathy over the phone and while interacting with others; excellent interpersonal skills.