Clinical Team Lead (Clinical EAP Intake and Triage)

ComPsych® Corporation is the world’s largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

We are seeking an enthusiastic Clinical Team Lead who will have the opportunity to motivate and oversee a team of clinicians who telephonically address client concerns by conducting clinical intakes and referring clients to appropriate resources, such as a therapist, counselor or social worker. As the Clinical Team Lead, your focus will be to provide clinical coaching and management to your team. You will also have the opportunity to be involved in strategic planning in order to continually meet and exceed all performance metrics, establish and monitor unit and individual goals, roll out new initiatives, and develop staff. This is a key role within our GuidanceResources Unit and reports to the Director of the unit. If you have the unique combination of business acumen, management experience, and clinical training in mental health, this is the perfect job for you.

Please note, interested candidates must be able to work the following shift: M-F, 10:00am - 6:30pm CST.

Primary Responsibilities

• Provide feedback and coaching as manager to a team of clinicians on productivity, quality, documentation, and clinical supervision, including regular one on ones and performance evaluations
• Manage complicated inquiries, educate providers/clients and reconcile inconsistencies and procedural difficulties
• Conduct weekly telephone monitoring of staff to ensure quality standards and expectations are met
• Oversee key operation metrics such as: call monitoring, queue management, productivity, quality of delivery and documentation
• Monitor daily activities within the department, including but not limited to provider requests, service requests, and staff scheduling
• Deliver continuous training for staff regarding implementation of new services, programs and accounts
• Other duties as assigned
  
  

Job Qualifications

• MA, MSW or RN in Counseling, Social Work, Psychology, or Nursing required
• Independent clinical license required
• Supervisory experience including interviewing, training, goal setting, and performance improvement
• Superior critical thinking skills in order to resolve client/employee issues effectively
• Exceptional communication skills, with strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
• Previous call center experience a plus
  
  

Benefits And Perks

• Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  
  

EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.