Collections Officer - Bilingual

What You Will Do

This role requires excellent customer service and negotiations skills, as well as problem-solving skills. Analyzes delinquent, post charge/written off accounts, and over the limit accounts and executes the appropriate collection strategies to provide customers solutions for bringing accounts current. As part of the recovery process for accounts, negotiate payment arrangements and settlements with members. Makes outbound calls and receives inbound calls in a fast-paced call center environment using an automatic dialing system. Serves as a subject matter expert and provides assistance to peers, other departments and branches. Performance driven to meet individual and department collection goals, quality call monitoring standards, and call adherence expectations. Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization's Values. What We Require:

Skills

High school diploma or equivalent. Minimum three (3) years of collections or comparable experience, including inbound and outbound call center experience. Familiar with industry standard skip tracing practices and software applications. Knowledge of various office automation software including fax machine, ability to navigate internet browsers and excellent typing skills. Strong verbal, written, and interpersonal communication skills. Ideal Candidate Will Have:

Knowledge and understanding of federal, state and NCUA regulations. Proficient in the use of Microsoft Office products such as Word, Excel, Power Point, and Outlook. Proficient in using debt collection software and applications preferred. Position may be a remote work from home role and previous remote work experience is preferred. Bilingual candidate will provide member service in English and Spanish. Who We Are:

Security Service Federal Credit Union Is An Industry Leader Who Has Built a Reputation Of Innovation, Strength, And Stability. We Pride Ourselves On Discovering And Developing Employees Who Have Exceptional Character And a Genuine Passion For Helping Others. In Return, We Deliver a Comprehensive Total Rewards Package That Supports The Financial, Physical, And Emotional Wellbeing Of Our Employees. Our Core Values

All employees should demonstrate our SSFCU core values -- Caring, Innovative, Honest, Fair and Dedicated -- while providing enthusiastic, professional, and courteous service to SSFCU members and employees. What We Offer:

SSFCU Offers a Comprehensive Total Rewards Package. Benefit Options Include Medical, Dental And Vision Insurance; Health Savings And Flexible Spending Accounts; Company Paid Employee Life Insurance; Supplemental Life Insurance Plans; Supplemental Insurance Plans For Hospital And Critical Accident; Short Term Disability; Company Paid Long Term Disability; Paid Sick And Safe Leave, Paid Vacation, 401K Match With Immediate Vesting, Tuition Reimbursement, Employee Tenure And Award Programs, Access To An On-site Fitness Center Or Gym Membership Reimbursement Program. Employees Can Participate In Our Award-winning Total Wellbeing Program Focusing On Physical, Financial And Emotional Wellbeing. We Invest In Our Communities Through Our Volunteer Corps And In You, Through Ongoing Growth And Development Opportunities. Additional Information

We are an EEO Employer that provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, or genetic information.