As a Collections Specialist, you will be responsible for managing the accounts receivable process and maximizing cash flow by promptly collecting payments from clients. You will work closely with internal stakeholders and clients to resolve outstanding invoices and maintain positive relationships.
Responsibilities
Contact clients via phone, email, and mail to follow up on overdue invoices and ensure timely payment.
Review and analyze client accounts to identify delinquent balances and develop collection strategies.
Negotiate payment plans and settlement agreements with clients as needed, while maintaining professionalism and adhering to company policies.
Collaborate with internal teams, including billing and client services, to resolve billing discrepancies and address client inquiries.
Maintain accurate and updated records of collection activities and communications with clients.
Monitor aging reports and prioritize collection efforts based on account status and risk.
Prepare regular reports on collection activities, account status, and cash flow projections for management review.
Stay informed about industry regulations and best practices in collections to ensure compliance and efficiency.
Qualifications
Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
Proven experience as a Collections Specialist or similar role, preferably within a professional services firm.
Strong negotiation and communication skills, with the ability to build rapport and resolve conflicts effectively.
Excellent attention to detail and organizational skills, with the ability to prioritize tasks and meet deadlines.
Proficiency in accounting software and Microsoft Office suite, particularly Excel for data analysis.
Ability to work independently and collaboratively in a team-oriented environment.
Problem-solving mindset with a proactive approach to resolving issues and improving processes.
Knowledge of collections laws and regulations is a plus.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Accounting/Auditing and Finance
Industries
Staffing and Recruiting
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