Collections Specialist

Work at Purchasing Power

Position: Collections Specialist

Location: Atlanta / Hybrid work model

Who Are We: Purchasing Power (corp.purchasingpower.com)

We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and vacation packages through convenient payroll deduction, helping employees achieve financial flexibility.

The Opportunity: The Collections Specialist will utilize their expertise to successfully collect on past due receivables. You will focus on maintaining customer relationships while maximizing liquidation through a consultative approach. This is a Remote position with working hours of 12pm-9pm. The first 60-90 days will be in office for training purposes with working hours of 9am-6pm.

What You Will Do:

We are the leading specialty e-retailer offering consumer products, vacations, and online education services through an easy and convenient payment plan. Our customers love us because we make paying for their purchases stress- and hassle-free. The automatic payments help them to avoid penalty fees and ballooning interest associated with other payment options. While the fixed payment duration options empower them to budget more efficiently. Ours is a revolutionary e-commerce experience that gives customers access to a better life combined with a responsible way to buy.

Responsibilities include:

• Contact past due account customers by telephone or email regarding delinquency and set up payment arrangements
• Negotiate repayment with customer by means of pay-off or a payment plan
• Receive inbound customer calls and emails regarding delinquency and work with customers to set up payment arrangements
• Research payment issues and resolve appropriately
• Attempt to resolve customer issues with minimal escalations and maintain customer confidentiality
• Manage all customer correspondence and tickets to resolve inquires
• Establish positive working relationships with peers and leadership
• Ensure monthly monetary Account Recovery key performance indicators (KPIs) are achieved
• Adhere to the FDCPA, state collection laws, work policies, and procedures
• Ensure positive resolution by following up on customers' promises to pay and their payment commitments

The Experience You Will Bring:

• High School Diploma and 4+ years of Collections experience
• Experience using Microsoft Office (Word, Excel)
• Demonstrate professionalism when interacting with customers, teammates, and all internal and external partners
• Must be self-motivated and able to work in high pressure environment
• Strong organization skills with attention to detail
• Display strong, written, and verbal communication skills and high customer satisfaction
• Willingness to learn and receive new information
• Ability to work a flexible schedule including evenings and Saturdays with potential overtime opportunities

Preferred Qualifications:

• FICO Debt Management system experience preferred
• LiveVox dialer experience preferred

Your Well Being:

• Hybrid work model (Onsite/Offsite)
• Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
• 401k Retirement Plan
• Flexible PTO
• Career Development
• Employee Purchase Program

What We Stand For:

• We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
• We hold ourselves accountable and expect it of each other. We attack problems with a positive “can do” attitude. We do what we say we’ll do.
• We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
• We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
• We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?

Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.