Under general supervision, receives and prioritizes non-emergency and E911 calls from the public for law enforcement, fire, rescue, and other emergency services. Employee dispatches emergency personnel and public safety officials to emergency situations throughout the County. Employee also receives incoming phone calls to the communications center including emergency and non-emergency calls.
This position is essential. Personnel occupying this position may be scheduled to work regardless of weather conditions and/or when general County offices are closed.
Salary is commensurate on knowledge, skills, abilities and years of experience based on the Public Safety Step Pay Scale.
Special Duties & Responsibilities
Receives emergency calls for law enforcement, fire, rescue and other assistance; adopts appropriate course of action, in accordance with State and federal laws, local ordinances, policies, procedures, and protocols, as well as within established chain of command.Interprets and prioritizes E911 calls for appropriate actions; determines nature of call and type of assistance needed; routes calls for expedient handling.Dispatches appropriate Sheriff's department, fire and/or rescue units using E911 radio and telephone systems; provides information on location, type of emergency or any other relevant information; provides geographical information, including subdivision names, cross-streets, landmarks, etc.; provides pre-arrival instructions by telephone as needed.Operates a variety of emergency service communications systems; utilizes two-way radio system in accordance with federal and state laws and guidelines; documents all malfunctions in communication system and related equipment; reports errors in geobase and/or database.Communicates with a variety of public safety officials and personnel, medical personnel, and the media.Monitors and conducts tests of the County's natural warning and alarm systems.Maintains records of calls; logs all dispatches, recording time of call and dispatch, dispatch action and disposition of calls or requests; maintains confidentiality of all matters concerning law enforcement, fire, rescue and other public safety and emergency operations.Participates in continuous training program to improve communications and skills, including hazardous materials awareness, CPR, pre-arrival medical instructions, etc.Verifies warrants and accesses computer to provide information to law enforcement personnel; enters information on stolen property and missing persons in national and state computer; transmits computer responses on all hit confirmations.Answers administrative telephone lines for Crime Solvers, Criminal Investigative Division, Civil Process, Warrants Division, Sheriff's Office, and Fire/Rescue after hours.Performs other related duties as required.Minimum Training & Experience
High School Diploma or equivalent, supplemented by computer keyboard training, and must have served a minimum of one (1) year as a Communications Operator and six (6) months as a released operator and/or commensurate dispatch experience with an outside E911 agency.
Must possess valid certification in the following courses: Virginia Department of Criminal Justice Services (DCJS) communications Basic course and/or Emergency communications dispatch Course, Virginia Criminal Information Network/National Crime Information Center (VCIN/NCIC and CPR certification).
Must have a minimum typing speed of 35 wpm.
Must successfully pass a polygraph examination, background check, and drug screening.
Additional Requirements
Must have DCJS Certification as a Communications Officer within two years.Must have ICS-200 and ICS 800 within one (1) year.Must have successfully completed all on-the-job training standards.Must obtain Emergency Medical Dispatch certification and Emergency Fire Dispatch certification.Employee must receive an "Meets Standards" rating on their previous employee evaluation at the time of application.No disciplinary action within the past twelve (12) months at the time of application.
Benefits
The following programs offered by Spotsylvania County provide our employees with benefits that promote employee health, well-being and financial stability, now and in the future. The County's variety of comprehensive and competitive benefit programs* include:
Health Insurance with Dental & Vision
Flexible Spending Accounts (FSA)
Health Insurance Plans
Life Insurance
Opt-Out Program
Paid Holidays
Paid Leave
Sick Leave Bank
Supplemental Insurance Plans
Tuition Assistance Program
Retirement Plan
Required Notices
Deferred Compensation - 457 Plans
Some benefits are exclusive to full-time employees. To learn more, please contact the Department of Human Resources.
01
Full Name (Last, First And Middle)
02
Permanent Address (Street, City, State And Zip Code)
03
Home Telephone Number (Include Area Code)
04
Business Telephone Number (Include Area Code)
05
Date And Place Of Birth
06
Social Security Number
07
Are you a U.S. Citizen?
YesNo
08
Are you, or have you ever formerly been associated with any subversive organization? If yes, please explain:
09
Operator's License Number And State
10
Has your operator's license ever been suspended or revoked? If yes, please provide date and jurisdiction:
11
Have You Ever Been Charged And/or Convicted Of Any Type Of Alcohol Or Drug Related Driving Offense? If Yes, Please Provide Date And Jurisdiction
12
Have you ever held an operator's license in another state? If yes, please list all locations:
13
Have You Ever Been Convicted Of Driving While Your License Was Suspended Or Revoked? If Yes, Please Provide Date And Jurisdiction
14
Have you ever been arrested and/or convicted of domestic assault? If yes, explain in detail:
15
Have you at any time in the past five years used or possessed any illegal drugs? If yes, please list the drug, last date of use, and location.
16
Are you 18 years of age or older?
YesNo
17
Have you ever used or possessed any of the following substances illegally which may include, but are not limited to, the following? (Select all that apply.)
MarijuanaCocaineCrackLSDHeroinEcstacySteroidsPCPMushroomsAmphetaminesBarbituratesNone of the above
18
If you used or possessed any of the above-stated substances, or any others, illegally please explain.
19
Have you ever been charged and/or convicted of any crimes of moral turpitude which would include, but are not limited to, crimes involving lying, cheating or stealing? If yes, please explain.
20
Have you ever been arrested and/or convicted of a felony? If yes, explain in detail:
Required Question
Seniority level
Entry level
Employment type
Full-time
Job function
Marketing, Public Relations, and Writing/Editing
Industries
Government Administration
Referrals increase your chances of interviewing at Spotsylvania County by 2x