As a Virtual Communications/Reservationist Assistant for Travel, you will play a vital role in coordinating travel reservations and managing client communications.
Your responsibilities include:
Reservation Management: Handle travel reservations, including flights, accommodations, transportation, tours, and activities, ensuring accuracy and timeliness
Client Communications: Communicate with clients via phone, email, and chat to assist with travel inquiries, bookings, modifications, and provide excellent customer service
Travel Coordination: Work closely with travel vendors, partners, and team members to coordinate travel logistics, resolve issues, and ensure a seamless travel experience for clients
Sales Support: Assist with sales efforts by promoting travel packages, upselling additional services, generating leads, and maximizing commission opportunities
Documentation and Reporting: Maintain detailed records of client communications, reservations, payments, and other relevant information. Generate reports as needed
Customer Relationship Management: Build and maintain strong relationships with clients, addressing their needs, preferences, and feedback to enhance the overall travel experience
Requirements:
Previous experience in travel reservations, customer service, or a related role
Excellent communication, interpersonal, and organizational skills
Proficiency in travel booking systems, CRM software, and Microsoft Office Suite
Ability to multitask, prioritize tasks, and work efficiently in a remote environment
Sales-oriented mindset with a focus on achieving sales targets and maximizing commission opportunities
Benefits:
Virtualwith flexible hours
Commission-based compensation structure with earning potential up to $65,000 annually
Opportunity to work with a reputable company with years of experience in the travel industry
Professional development and growth opportunities within the company
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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