Community Relations Representative ($22.84 - $29.38)
Irvine Company
San Jose, CA
See who Irvine Company has hired for this role
Job Profile:
Join our team as a Community Relations Representative who serves as the first point of contact for all resident interactions on site. Assists with all inquiries including move-in process, resident requests, customer follow-up, renewal process, move-out process, resident transfers, and evictions.
Job Duties:
- Promotes positive, proactive customer interactions to make their Irvine Company experience of the highest quality.
- Solves simple to complex resident relations issues in a timely manner.
- Assists residents with the move-in and move-out process as needed.
- Performs resident retention calls according to guidelines currently in place.
- Ensures that all relevant information regarding resident concerns and requests are accurately recorded in OneSite.
- Provides input regarding how to continually improve and provide more efficient resident relations.
- Facilitates the resident retention process which includes renewal paperwork.
- Assists with achieving financial goals through closing on renewals and transfers, participating in leasing. goals and communicating the value of our communities.
- Process resident applications, lease documents and related paperwork as needed.
- Performs community inspections to ensure aesthetics are maintained to company expectations.
- Monitors NPS and Yelp scores daily to improve the customer experience and maintain awareness of community reputation. Follow up with unresolved resident concerns in surveys or reviews as needed.
- Completes and submits final account statements (FAS).
- Manages the eviction process from beginning to end.
- Participates in performance leasing consultant duties as needed (leasing, tours, etc.)
Variances in duties may exist by community type:
Larger Communities:
- Focus may be on specific duties and then rotated regularly.
- May be required to train new hires.
Minimum Qualifications / Other Expectations:
- High School Diploma or equivalent work experience
- One year experience in customer service environment preferred
- Excellent customer service skills and a desire to help people
- Ability to handle basic accounting fundamentals and concepts
- Excellent written and oral communication and social skills
- Schedule may require work on weekends, holidays and evenings
- Regular, consistent and timely attendance required
Compensation:
Base Pay Range: $22.84 - $29.38/hr
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service and Other -
Industries
Real Estate
Referrals increase your chances of interviewing at Irvine Company by 2x
See who you knowGet notified about new Community Representative jobs in San Jose, CA.
Sign in to create job alertSimilar jobs
People also viewed
-
Community Relations Associate
Community Relations Associate
-
Executive Assistant (Secretary IV), Marketing & Partnerships
Executive Assistant (Secretary IV), Marketing & Partnerships
-
Manager, Community Relations & Events
Manager, Community Relations & Events
-
Administrative Assistant
Administrative Assistant
-
Entry Level Events Assistant
Entry Level Events Assistant
-
Virtual Assistant (Remote) - Earn 18 to 21 Hourly - No Degree Required
Virtual Assistant (Remote) - Earn 18 to 21 Hourly - No Degree Required
-
(Remote) - Virtual Assistant - 18.00 - 21.00/hour
(Remote) - Virtual Assistant - 18.00 - 21.00/hour
-
Virtual Assistant (Entry-Level) - Remote | WFH
Virtual Assistant (Entry-Level) - Remote | WFH
-
Client & Community Relations Specialist
Client & Community Relations Specialist
-
Executive Administrative Partner
Executive Administrative Partner
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub