Covid, we had introduced a custom field for suppliers when submitting job seekers to determine whether or not the applicants are vaccinated. However, for customer facing roles, this information will still be needed and is required for customer facing roles.
Job Summary
Ensures compliance with all policies and procedures.
Routing the calls to appropriate departments for further assistance. In the event multiple departments are involved, take on the task to resolve then call back the customer.
Make Outbound calls to various customers to verify if field action notifications have been received.
Able to navigate through large medical facilities to identify the correct party to acknowledge corrective action notices.
Maintain detailed records of outbound calls such as representative names, titles, disposition of any products.
Raise any escalated concerns to the next level of management.
May perform other duties as required.
Knowledge
Working knowledge of 21 CFR820, ISO 13485, and other international standards preferred
Working knowledge of Canadian Medical Device, Drugs, NHP and CTO regulations preferred.
Skills
Proficiency in Microsoft Office, specifically Word and Excel
Strong Verbal Communication skills
Self-Motivated.
Can work with minimal supervision.
Seniority level
Associate
Employment type
Contract
Job function
Other
Industries
Staffing and Recruiting
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