Compliance Manager

Description -

National Express companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Lisle, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Learn more at nellc.com.

The Manager, Safety Compliance position, is responsible for managing the national transportation safety and compliance functions while advocating safety as a core value. The Manager, reporting to the VP, Safety Compliance, ensures compliance to company policies as well as state, and federal regulations in the areas of driver screening, drug and alcohol testing, ongoing qualification (training and certifications), and maintenance of State/Provincial and DOT required compliance records.

Position Responsibilities Include:

• Assist operation personnel to implement and manage a proactive, behavior-based approach to DOT compliance with an emphasis on personal responsibility, incident prevention and management systems approach.
• Ensure NELLC brand operating authority’s and associated BASIC information is accurate; recommend action plans when improvement/correction is needed.
• Monitor compliance of operations to ensure all personnel comply with company policies and procedures, as well as DOT regulatory compliance. Includes, but not limited to, speeding, cell phone, and 3 in 24 violations resulting in termination.
• Analyze and validate the company’s internal DOT accident register against the Federal SMS register, submitting Data Q challenges as appropriate.
• Seek out industry best practices and more effective and efficient methods to achieve operational excellence in incident prevention and DOT compliance.
• Routinely review all accidents and supporting investigation documentation (incident and police reports, photos, etc.) to determine DOT reportability and the requirement of DOT post-accident drug/alcohol testing.
• Maintain post-accident drug and alcohol testing detail (CCFs, decision making forms, missed test documentation, etc.).
• Review the company’s online driver qualification file (DQF) system compliance as it relates to DOT, State regulations and company policy; providing training and follow-up where process improvements are identified.
• Liaise with the drug and alcohol third-party administrator (TPA), ensuring accurate MIS reporting and compliance; test type, safety letter of concern follow-up, SAP documents (when applicable), and positive notifications.
• Manage Training Provider Registry (TPR), registering in locations and assisting field teams with verification of entry.
• Monitor State Required Training documents to determine compliance effectiveness; collaborate with Area Safety Directors on deficiencies, re-training and action plans.
• Perform various other compliance duties as assigned (i.e. ANSI Z10, Annual OSHA reporting, DOT MCMIS, MCS-150).
• Routine management of driver enrollment in license monitoring system (SuperVision). Remediates data enrollment errors and collaborates with CSCs to ensure appropriate action is taken on record alerts.
• Identify and inform management of compliance issues, safety risks, and improvement opportunities through daily, weekly and monthly audits.

Qualifications -

Position Requirements Include:

• BA/BS in Business, Industrial Safety, Engineering or equivalent experience.
• 5 years of comprehensive safety or loss control experience in transportation.
• Experience networking/partnering with Department of Transportation (DOT) and Federal Motor Carrier
• Safety Administration (FMCSA) and other governmental agencies.
• Knowledge of DOT regulations and applicability to passenger transportation.
• Excellent organizational skills and attention to detail with a high sense of urgency, initiative and proactive planning.
• Well-developed communication, interpersonal, and training skills.
• Strong computer and analytical skills.

We offer medical, dental, vision, basic life insurance coverage, holiday pay, and PTO accrual. Additionally, employees are able to enroll in a retirement savings plan. The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.

At National Express our goal is to be a diverse workforce that is representative of the communities we serve. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.

National Express LLC’s independent subsidiaries and affiliates are an equal employment opportunity (EEO) employer

The pay rate range, along with most all of the other terms and conditions of employment, vary between different sites, geographical markets, customer/ contractual terms and positions.