The Client Healthineers Molecular Imaging Service Lifecycle Management team drives Lifecycle Cost as part of the total cost of ownership for MI Products. This includes activities that span from field service strategy definition, participating in development projects, creating service content, and transfer of new product functionality to Training Center, and field.
Responsibilities
Create and Author Technical Service Content intended for use by Technical Service Personnel including Customer Service Engineers, Technical Support Engineers, Technical Training Centers.
Content creation for SPECT and SPECT/CT System Installation, Maintenance, Calibrations, Part Replacement.
Perform Verification, acceptance and validation tests for service content.
Preempts potential problems and provides effective solutions
Interacts with PLM, Product Management, Client Corporate Technologies, Manufacturing, Marketing, Sales, other Client Business Units, and OEM partners to drive service business goals (Total Cost of Ownership, Maintenance Cost, Revenue, NPS) of new and existing MI products.
Skills
Understanding of service delivery strategy and customer service skill
Understanding of Technical Content creation (Written, & Multimedia, XR)
Ability to create diagrams, flowcharts and drawings for inclusion in document content (Visio, Illustrator)
Ability to manipulate digital images for inclusion in document content (Photoshop, Blender)
Strong interpersonal, communication, and presentation skills required
Ability to communicate complex technical instructions in an easy to understand and digest format.
Strong understanding of complex system design and development process including product requirement engineering.
Strong influencing and negotiation skills
Ability to work in a fast-paced, deadline oriented environment as part of a team
Strong quality orientation and customer focus.
Strong Electro-Mechanical Knowledge and Skills.
Education
Bachelor of Science Degree in Electrical or Mechanical Engineering or equivalent experience.
Preferred
Engineering knowledge and/or experience.
Knowledge of SPECT and/or CT.
Knowledge of Extended Reality creation sw suites.
Vaccination Notice
Additional Details
Component Engineer 1|IL|
Does this worker qualify for overtime? : Yes
Scorecard Category : Engineering
Commercial Title : (No Value)
Vaccination Notice : This position requires Contingent Workers to be fully vaccinated against COVID-19 unless they are granted a medical or religious exemption.
Is this position for a pre-identified (PAYROLLED) candidate? : RECRUITED
If this is a pre-identified (PAYROLLED) candidate, please see note below and provide the following: : NA
Will this contingent worker require a computer or systems access or utilize a timeclock? : Yes
Time System : NA - Time is not tracked in any system
Timeclock/Shift : NA - Time is not tracked in any system|NA
Enter Shift Start and End Time : 8:00 AM - 4:30 PM
Is there potential for this to convert to a full time position? : No
Non-Employee Class : Temporary Agency Worker
Will the worker be required to travel for Client? : No
Is there potential for this assignment to be extended beyond 13 weeks? : Yes
Type of assignment : Full-time
Will this position require a DEA background check clearance? : No
Healthineers Vaccination Statement : Healthineers positions within applicable states require candidates to be fully vaccinated or obtain approval of special medical or religious exemption within three days of worker start date.Currently not applicable in the following states: Alabama, Florida, Iowa, Kansas, Montana, North Dakota, Tennessee, Texas, and Utah. States subject to change
Seniority level
Entry level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Staffing and Recruiting
Referrals increase your chances of interviewing at Cube Hub Inc. by 2x