COMPUTER NETWORK SPECIALIST II

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

Limited to candidates willing to work in Worcester County.

GRADE

19

LOCATION OF POSITION

Department of Human Services

Worcester County DSS

299 Commerce Street

Snow Hill, MD 21863

Main Purpose of Job

Provides technical support for agency personnel. Evaluating, implementing and maintaining microcomputer hardware/software. Worcester County Department of Social Services has ; 64 desk top computers, 66 laptop computers/shared printers35 network printers, 15 standalone printers, 101 desk phones, 66 I phones, and 29 iPads. Responsible for operation and maintenance of the voice data switch, internal telephone systems and local area network (LAN) at four locations. The position has overall responsibility for hardware and software configuration of Worcester County Department of Social Services network (including multiple servers) and its telecommunications system.

POSITION DUTIES

• Installs and configures operating system software and network communications software for microcomputer or minicomputer networks; prepares and assembles technical documentation and user documentation for network software and hardware; develops and programs applications software; creates technical and user documentation for that software; installs applications and customizes as required; troubleshoots and corrects hardware and software problems; repairs and maintains PCs and peripherals in local department; troubleshoots and corrects problems with Agency telephone systems at four locations; maintains voicemail systems and repairs or replaces telephones as needed at four locations; contacts vendor to arrange for repairs as needed; troubleshoots and corrects problems with telecommunications hardware and software at four sites with LAN; reports problems to DHS Help Desk and follows up to ensure problems are corrected in a timely manner; provides technical assistance to staff who maintains performance and operability of PC Workstations, network servers, and all related peripherals.
• Configures network software and hardware to provide for efficient and effective network performance and data security; diagnosis network software and hardware problems and makes repairs and adjustments or obtains service from software, hardware and/or maintenance vendors; runs backups of network data, archives data as required, and develops and maintains disaster recovery plans; enters users and their network privileges onto the network and provides ongoing user support; reports problems to DHS Help Desk and follows up to ensure problems are corrected in a timely manner.
  
  

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Experience: Two years and six months of experience, one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices; or evaluating, implementing and maintaining computer hardware and software.

Notes

• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
• Candidates may substitute graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
• Candidates may substitute experience in one of the following areas on a year-for-year basis for graduation from an accredited a high school or possession of a high school equivalency certificate: operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools.
• Candidates may substitute the possession of a Bachelor's degree in computer information technology, management information systems, or other information technology related field, including course work in local or wide area computer networks, from an accredited college or university and one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer in Network Analyst classifications or Network Integration and Management specialty codes in the Information Technology field of work on a year-for-year basis for the required experience.
  
  

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

One year of experience managing Windows and Apple devices with Microsoft Intune.

One year of experience managing technical projects and activities.

One year of troubleshooting and resolving technical issues for end users.

LIMITATIONS ON SELECTION

Limited to candidates willing to work in Worcester County.

LICENSES, REGISTRATIONS AND CERTIFICATIONS

NOT APPLICABLE.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

Benefits

As an employee of the State of Maryland, you will have access to outstanding benefits, including: health insurance, dental, and vision plans offered at a low cost. CLICK ON THIS LINK FOR MORE DETAILS : STATE OF MARYLAND BENEFITS .

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Parental Leave - up to sixty (60) days of paid parental leave upon the birth or adoption of a child.
• Holidays - State employees also celebrate at least twelve (12) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.
  
  

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Examination Services Unit, Attn: Trelia Gunter, 25 S. Charles Street, Baltimore, Maryland 21201.

All mailed documents must include the applicant's name and the job number and must be received by 5 p.m. on the closing date. Resumes will NOT be accepted in lieu of completing the application.

If additional information is required, the preferred method is to upload. If unable to upload, please email requested information only to trelia.gunter@maryland.gov. Only additional materials that are required will be accepted for this recruitment. All additional information must be received by the closing date and time.

If you have any questions concerning this recruitment process for this position, please contact 410-767-7416.

TTY Users: call via Maryland Relay.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.