Fives Group, headquartered in Paris, France, is an industrial engineering group founded in 1812 that designs and supplies machines, process equipment and production lines for the world's largest industrial groups including the aluminum, steel, tube and pipe, glass, automotive, aerospace, logistics, cement and energy sectors. In 2018, Fives achieved sales of $2 billion with a team of close to 8,500 employees and a network of over 100 operational units in over 25 countries.
Job Responsibilities
The following duties are typical of the position but are not all encompassing. Responsibilities include those required to deliver quality service on schedule and within budget in a team environment.
Under general supervision, performs tier-one (as needed) and tier-two Helpdesk computer support and responds to user requests. Responsible for supporting the timely process through which system problems are controlled. Will isolate, resolve and follow-up with end-users to resolve IT problems of a high level of complexity. Escalates problems of unusual complexity to senior level personnel for assistance.
May provide guidance and training to less experienced personnel.
Performs moderate to high workstation and network troubleshooting analysis and problem resolution.
Performs moderate to high hardware and software installation.
Assists Infrastructure and Application Technology staff with analysis, troubleshooting and resolution of issues as requested.
May assist Infrastructure and Application Technology staff on particular projects.
Assists with Client asset builds, tracking and returns
Interfaces between staff and Client IT support staff
Performs network virus scanning as directed.
Responsible for training new employees in corporate computer systems procedures, standards, and methods.
Communicates system/technical concerns to ServiceDesk Manager.
May be required to transport equipment between various locations.
Routine travel to local Client sites will be required.
Valid driver's license required.
Education/Experience
Bachelors degree in computer related field and two years related experience
or Associates degree in computer related field with five years of related experience required.
Advanced knowledge of computer systems and prevailing office software required.
Experience in computer support or customer service required.
Shift 1st
Benefits
Hired employees will receive great benefits along with an extremely competitive compensation package. Benefits include Health, Dental, Vision, Life, Disability, Holidays, Personal Time Off and 401K, and much more.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Construction and Architecture and Planning
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