Configuration Management Process Lead

Job Description:

The Configuration Management Process Lead is responsible for the overall quality and governance of the configuration management process within the organization. This role will provide the IT organization with oversight and guidance support of the associated end to end CMDB processes. This will be accomplished by working with the IT leadership and relevant stakeholders to implement and manage best practices, process, standards, and policy. The Configuration Management Process Lead has an advanced understanding of Configuration Management Processes as well as the methodologies and techniques needed to guide an organization to the successful attainment of key KPIs and overarching goals of IT Operations. The ideal candidate will also have a strong understanding and technical competencies with the Common Service Data Model (CSDM), Discovery, CMDB structure, MID servers, and the ServiceNow platform.

Minimum Work Experience: 6+ years' combined experience in Configuration Management in an IT operations, managed services, or service delivery environment.

Qualifications

• Process Lead: Establish integrated and systematic processes in support of related Configuration Management processes. Develop the organization's expertise in the Configuration Management processes and methods. Plan, manage, and coordinate the full lifecycle in a high interoperability IT environment. Empower CMDB stakeholders to utilize and leverage the CMDB database and associated processes.
• Maintenance: Provides technical support and problem resolution for customer inquiries regarding the new and existing data analytics, policy, process, standards, and best practices related to Configuration Management.
• Communication: Develops partnerships with the consumers of data analytics to understand business needs. Trains provided reports and dashboards, policy, process, standards, and best practices.
  
  

Minimum Formal Education Required for this Position: Bachelor’s degree in computer science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or similar field of study, or equivalent job experience.

Certifications Required: Information Technology Infrastructure Library (ITIL) 3 or 4 Certification preferred, or equivalent experience.

Preferred:

• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) – Discovery
  
  

Required Skills

Top 5 Required Skills

• ITIL and ITSM Processes
• Attention to Detail, Analytical Skills
• Communication and Collaboration
• Problem Solving and Troubleshooting
• ServiceNow – CMDB, Discovery, CSDM, Platform knowledge (foundational)
  
  

***Lumen and / or its clients will not provide equipment (Laptop, monitor, etc.) to the selected contractor. The contractor must have their own equipment. Access to a virtual desktop set up (software) will be provided by Lumen’s client, allowing the user access to the required systems and technology. ***

Lumen Solutions Group Inc. is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.