VRK IT Vision Inc.

Conversational Experience Designer

VRK IT Vision Inc. United States
VRK IT Vision Inc.

Conversational Experience Designer

VRK IT Vision Inc. United States
1 month ago 118 applicants

See who VRK IT Vision Inc. has hired for this role

We are seeking a Conversational Experience Designer (CXD) who is passionate about solving customer problems and creating experiences that are elegant and effective. You will define, design, and refine

frictionless end-to-end service and support experiences for our chatbot and voice (IVR) technologies including Generative AI-powered experiences.

Meet our team The Applied AI Platforms team provides the technologies and experiences that power our chatbot

(PayPal/Venmo Assistants) and IVR applications.

Under Job Description Section Title Guidance Your way to impact

  • You are someone with the ability to cut through the noise and focus on what really matters.
  • You will collaborate with technology, data, and business stakeholders to transform user needs across key moments of the customer journey into natural, engaging, and consistent experiences using conversational AI technology.
  • You are customer-centric, continuously demonstrate strategic & analytical abilities, and are laser-focused on executing at scale. If you can succeed in a matrix environment, where success is dependent on your ability to collaborate with cross-functional partners in a positive, productive, and transparent way; you are encouraged to apply.

In Your Day-to-day Role You Will

  • Work closely with the Product, UX, Engineering, Data Analytics teams to define, deliver, and refine conversational AI experiences that are effective, engaging, and consistent across all modalities.
  • Create sample dialogs, conversational flow diagrams, and prototypes to effectively communicate voice and text interactions and design ideas.
  • Conceptualize and iterate on end-to-end designs for conversational user interfaces and content.
  • Guide intent identification and the associated phrases, entities, contexts, and business rules that define distinct conversational experiences.
  • Perform analysis of conversation paths and flows to identify opportunities and inform future designs and refine the production dialog flows.
  • Apply concepts and practices related to Natural language Processing/Understanding, sentiment analysis, Intent classification, dialog flows, text-to-speech, and speech-to-text to the conversational design process.
  • Analyze current customer experiences to define friction points and create seamless and effortless experiences.
  • Educate internal colleagues and stakeholders to understand the key concepts of conversation design.
  • Build trust and effective relationships with peers/cross-functional teams and provide leadership across the product, engineering, and business teams.

What do you need to bring **We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please

  • 3+ years experience in conversation design for voice/chat.
  • Some experience in designing for Generative AI powered experiences (prompt engineering/prompt chaining)
  • Understand how data from API calls, databases, and other underlying technologies fit into experience design and collaborate with developers on solutions.
  • Strong ability to translate product needs into usable conversation designs.
  • Detail-oriented, unfazed by technical detail, committed to flawless execution.
  • Customer-centric mindset with empathy for the user experience
  • Ability to participate in technical discussions and help make technical trade-offs.

  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Information Technology & Services

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