Coordinator, Member Relations

Essential Functions & Responsibilities:

New Member Acquisition and Active Member Support

• Conducts research of the specialty food marketplace and develops lists of prospective new members and organizations that complement the SFA brand to support the team’s outreach efforts.
• Performs outreach to qualified prospects and assists with new member onboarding.
• Conducts frequent database management of SFA’s various software platforms, including account updating, merging and purging of records, and report generation for outreach.
• Maintains industry relations, participates in client meetings and product presentations, and attends relevant trade shows or industry events, as needed. This person stays updated on new developments and technologies, along with new member accounts and shares this information with the Relations team.
• Finds and develops new business opportunities by identifying strategic prospects, inclusive of evaluating their position within the industry.
• Provides ongoing member support in the form of information and guidance. Engages with members to provide information and resources, as needed.
• May assist with member programs and specific initiatives.

Department Support

• Manages the Membership inbox and phone line and responds to member inquiries in a timely manner.
• Supports and assists the Relations Managers with the collection of member payments. Assists with member retention efforts and lapsed member outreach.
• Develops and maintains a thorough understanding of the specialty food industry and the market it serves. Maintain professional knowledge though participating in educational workshops while establishing and maintaining a personal network.
• Assists in the coordination of industry trade shows; prepares shipment of materials to shows, helps set-up and break down booth/office space, staffs booth/office during shows as needed.
• Monitors SFA website to ensure all membership-related elements are up-to-date.

Position Qualifications:

• Bachelor’s degree or equivalent experience required.
• 2-5 years of membership or association experience.
• Proficiency with Microsoft Office Products including Outlook, Word, Excel, and PowerPoint.
• Experience with CRM systems like Salesforce, etc.
• Strong organizational skills and attention to detail.
• Ability to work in a dynamic, fast-paced virtual environment.

Physical Demands & Work Environment:

The Association is headquartered in an office building in NYC, though the workforce is primarily home-based. This position is primarily remote but will require your presence in the office at various times. Being a remote position, a high-speed internet connection and presentable work environment is required for this role. Regardless of location, job demands may require long periods of sitting; telephone work and/or computer work, as well as interactions with other staff members, external vendors and SFA external constituents. There will be periodic travel required both to industry events and for team and department meetings, approximately 5-10%. Occasional lifting of heavy boxes up to 40 pounds may be required, particularly around events.

Please note that we are only accepting applicants from:

NY, NJ, CT, DC, VA, RI, MA, PA, MD

This job specification is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and SFA reserves the right to change this position description and/or assign tasks for the employee to perform, as the SFA may deem appropriate.