CRM Business Strategy Consultant

About Astound Digital

Astound Digital is a global digital commerce company that provides end-to-end services—from creating a data-driven strategy and delivering UX services to building an ecommerce solution for a variety of clients such as Cartier, Neutrogena, Puma, Diageo, Adidas and L’Oréal. With 20+ years’ experience, 1,400+ ecommerce specialists, more than 3,000 projects completed, and dozens of industry accolades, we excel at maximizing the brand and business value of every digital commerce touchpoint. Astound Digital currently operates in 14 countries with 20 offices worldwide.

Job Purpose

We’re looking to add a dynamic CRM Business Strategy Consultant to the Astound Digital team.

In This Role You’ll Get To

• Business Architecture and Roadmap Development: Develop and implement CRM strategies and roadmaps that align with clients’ business goals and objectives. Identify opportunities for improvement and innovation within CRM processes.
• Functional Leadership: Serve as the functional lead in CRM initiatives, ensuring that the CRM system aligns with business needs and processes. Translate business requirements into functional specifications.
• Functional Workshops: Lead and facilitate functional workshops with cross-functional teams to gather requirements, define project scope, and ensure alignment on objectives.
• Stakeholder Engagement: Engage with business stakeholders to understand their needs, provide expert advice, and ensure their requirements are incorporated into CRM solutions. Build and maintain strong relationships with key stakeholders.
• Performance Measurement: Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. Monitor and analyze performance data to provide insights and recommendations for continuous improvement.
• Market and Technology Trends: Stay abreast of the latest trends and developments in CRM technology and best practices. Provide thought leadership and insights to clients and internal teams.
  
  

Your Skills And Qualifications

• 5+ years of experience as a business architect or functional lead with a focus on CRM systems (e.g., Salesforce, Microsoft Dynamics).
• Experience in process design, process improvement and with ability to demonstrate how you have driven quantifiable and tangible benefits from client engagements.
• Experience with large transformation projects [digital, operational, IT, etc.]
• Proven track record of successfully aligning CRM systems with business processes and strategies.
• Strong understanding of CRM processes, including sales, marketing, customer service, and support.
• Willingness to travel as required
  
  

Good To Have

• Excellent facilitation and workshop management skills.
• Exceptional stakeholder engagement and communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a collaborative team.
  
  

What We Offer In Return

• Work with people around the globe
• Off-the-Charts Career Growth: Сlear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
• Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
• Real Work-Life Balance: Remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
• Culture of Success: Culture of collaboration that encourages innovation every step of the way; 20 offices spanning four continents bring diverse perspectives that drive tangible results for our clients worldwide
  
  

Why work for Astound Digital?

Whether you’re working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital and discover exciting opportunities while doing the work you love!

US pay range

$110,000—$160,000 USD