Customer Care Specialist
Customer Care Specialist
RemX - Accounting & Finance Staffing
Smyrna, TN
See who RemX - Accounting & Finance Staffing has hired for this role
Job Description
RemX is seeking a Customer Care in the Smyrna, TN area!
Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!
RemX is seeking a Customer Care in the Smyrna, TN area!
- This position has the potential to go Permanent**
- Responsible for all daily communication on projects to Company internal Project Managers
- Daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
- Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
- Provide customer resolution for complex installations restoring customer application and confidence in Company's product
- Handle and process customer complaints and concerns in a professional manner
- Technical expertise, analysis, and reporting for customer complaints on products
- Excellent customer service skills with the ability to excel under high pressure and time sensitive situations
- Able to work independently as well as collaboratively with a small Customer Service department
- Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships
- Ability to work with little supervision and make independent decisions to meet customer deadlines
- Must have the desire and ability to learn products relevant to assigned customer base
- SAP experience required
- Strong Excel proficiency, manage large quantities of data for analysis. Pivots, VLOOKUP and more needed daily
- Competitive pay
- Paid weekly (Direct Deposit or ATM Debit Card available)
- Access to health benefits and retirement plan
- A personal recruiter to help with job searches and assistance when at work!
- FREE ONLINE skills training
- Contract-to-Hire Opportunity
Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!
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Seniority level
Entry level -
Employment type
Contract -
Job function
Other -
Industries
Staffing and Recruiting
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