RemX is seeking a Customer Care in the Smyrna, TN area!
This position has the potential to go Permanent**
Responsibilities:
Responsible for all daily communication on projects to Company internal Project Managers
Daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships
Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions
Provide customer resolution for complex installations restoring customer application and confidence in Company's product
Handle and process customer complaints and concerns in a professional manner
Technical expertise, analysis, and reporting for customer complaints on products
Qualifications:
Excellent customer service skills with the ability to excel under high pressure and time sensitive situations
Able to work independently as well as collaboratively with a small Customer Service department
Strong Customer focus: demonstrated ability to develop and maintain positive customer relationships
Ability to work with little supervision and make independent decisions to meet customer deadlines
Must have the desire and ability to learn products relevant to assigned customer base
SAP experience required
Strong Excel proficiency, manage large quantities of data for analysis. Pivots, VLOOKUP and more needed daily
As a RemX Customer Care We Offer You:
Competitive pay
Paid weekly (Direct Deposit or ATM Debit Card available)
Access to health benefits and retirement plan
A personal recruiter to help with job searches and assistance when at work!
FREE ONLINE skills training
Contract-to-Hire Opportunity
Find A Job That Works for You!
Each day RemX puts over 90,000 people to work, helping more than 15,000 companies find the talent they need to succeed. And, as a part of the 10th largest staffing company in the world, we understand that at the heart of every successful business are people. That’s why we work hard to find you the right job at the right company. Explore all the exciting opportunities RemX offers and find the right job for you!
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