Customer Care Specialist I - R7727
Customer Care Specialist I - R7727
CareSource
Ohio, United States
See who CareSource has hired for this role
Job Summary
The Customer Care Specialist I assists members or providers with routine service inquiries.
Must live in Ohio
Starting pay: $18
Training Hours: Monday-Friday 8a-4:30p EST
Post Training Hours: Monday-Friday 8a-8p EST
Part time and Full time positions available
Starting pay $18hr
Remote position
Essential Functions
Prior call center and healthcare experience preferred
$34,500.00 - $55,100.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type
Hourly
Competencies
The Customer Care Specialist I assists members or providers with routine service inquiries.
Must live in Ohio
Starting pay: $18
Training Hours: Monday-Friday 8a-4:30p EST
Post Training Hours: Monday-Friday 8a-8p EST
Part time and Full time positions available
Starting pay $18hr
Remote position
Essential Functions
Prior call center and healthcare experience preferred
- Resolve member or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements
- Ensure all HIPAA and State requirements/regulations are always adhered to
- Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction
- Build and strengthen member or provider relationships by providing quality customer service.
- Maintain knowledge and understanding of all processes and procedures
- Adhere to all departmental and company policies and procedures
- Maintain complete and accurate documentation of all of telephone and written communications
- Act as a mentor to new hire employees
- Perform any other job related instructions, as requested
- High School Diploma or equivalent is required
- Two (2) years customer service experience is preferred
- Customer Service experience in a call center is preferred
- Critical thinking and listening skills
- Decision making and problem-solving skills
- Computer proficiency with knowledge and experience in a Windows environment
- Typing speed of 35 words per minute (WPM)
- Strong written and communication skills
- Works well under pressure
- Professional phone etiquette
- Proper use of grammar
- Ability to work in a fast-paced environment
- Adaptable to a constantly changing environment
- Attention to detail
- Ability to multitask
- Ability to work independently and with a team
- General office environment; may be required to sit or stand for extended periods of time
- Must adhere to an assigned daily work schedule and have predictable and reliable attendance
$34,500.00 - $55,100.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type
Hourly
Competencies
- Create an Inclusive Environment - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Insurance
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