Customer Experience Architect

SGNL was founded in 2021 by product and engineering leaders from companies such as Google, Okta, and Microsoft to push the boundaries of what is possible in the enterprise authorization space. We help enterprise companies eliminate standing access and consistently protect critical systems and data.

SGNL's platform helps companies achieve a Zero Standing Privilege (ZSP) security posture by continuously and contextually evaluating user access and authorizing access only when needed. This reduces the risk of data breaches and security incidents caused by compromised accounts or misuse.

SGNL is backed by leading investors like Costanoa Ventures, Fika Ventures, Moonshots Capital, and Resolute Ventures and industry giants like Cisco and Microsoft.

As a foundational member of the SGNL post-sales team you will apply your experience and expertise across all stages of the customer lifecycle including Implementation, Professional Services, Customer Training and Enablement, Technical Account Management, and Customer Support. In this role you will have the rare opportunity to work with a next generation authorization solution and make its industry pioneering customers successful at every step of their journey with SGNL.

This job is for you if -

• You strive to make your customers and everyone around you successful
• You love digging deep to find the best solutions
• You look forward to working with new technologies & products and can't wait to jump in
• You enjoy variety and performing a wide range of tasks
• You are excited about executing today while laying a foundation for tomorrow
  
  

About You

The right candidate will possess proven, customer facing, technical enterprise security experience.You have ability to quickly learn the SGNL product and its portfolio of solutions. You thrive when playing the role of expert - leading, guiding, and driving our customers to success and value. You're humble, doing what needs to be done in making customers successful, while helping to build a robust company.

You are versatile, able to thrive in a dynamic, entrepreneurial setting and you are comfortable managing competing and rapidly changing priorities and are able to bring order to ambiguous scenarios. You love finding solutions, going above and beyond and treating every customer as a premier guest.

Responsibilities

• Gather, analyze, and document post-sales requirements in order to plan implementation engagements and other services accordingly
• Perform hands-on technical design, configuration, integration, and troubleshooting of the SGNL platform
• Generate customer enablement material and train users and administrators of the SGNL platform
• Advise and mentor users and administrators of the SGNL platform
• Provide integration advice and direction to the administrators, developers, and owners of customer applications
• Provide product support to customers using the SGNL Customer Support platform and process
• Act as a liaison between Customers and Product Management to support product development
• Lead interactions and collaboration with other SGNL teams such as Engineering and Product Management as needed to resolve escalated issues
• Collaborate with sales team members on customer up-sell and cross-sell opportunities
• Provide mentoring, guidance, and expertise to new or less experienced team members
• Some out-of-hours work and being on-call will be required
• 25% future travel required to customer sites
  
  

Minimum Qualifications

• 10+ years working with enterprise applications and SaaS
• 5+ years working within the IAM or security space
• 5+ years in a customer facing technical role
• Understanding of Identity and Access Management best practices
• Understanding of enterprise identity and access management life cycle processes and standards
• Experience with enterprise web technologies, security, modern infrastructures, operating systems, database management, and cloud infrastructure platforms
• Ability to understand, configure, and integrate modern SaaS applications
• Hands on experience using RESTful APIs
• Demonstrable scripting experience (Go, Python, Shell, etc.)
• Experience debugging systems and configurations
• Excellent written and verbal communications
• Ability to productively cross-collaborate with many teams
  
  

Preferred Qualifications

• Bachelor's degree in Computer Science, Information Technology or related field.
• Experience as a technical or implementation consultant in the IAM space delivering solutions to internal or external customers.
• Software development experience (Java, Go, Ruby, .Net, PHP, REST/JSON, etc)
  
  

Additional Information

• Base salary range for this position: $160,000.00 - $210,000.00 per year
• Eligible to participate in SGNL's Equity Incentive Plan
• Final offer will be at the company's sole discretion and determined by multiple factors, including years and depth of relevant experience and expertise, location, and other business considerations.
  
  

SGNL is excited to offer full-time employees the following, growing list of benefits:

• Health benefits (medical, dental, and vision)
• Paid Time Off
• Paid Sick Leave
• Latest Apple equipment (as of your joining date)
• Customizable home office package, including external monitor, desk, office supplies
• Amazon Kindle and books covered by SGNL
• Company board game socials
• Professional development programs (Both inside and outside of SGNL)
• Your choice of work environment (i.e. Work from Home, Work from an Office, Hybrid)
  
  

SGNL reserves the right to amend or modify for any reasons in accordance with applicable law.

Does this all sound exciting to you? Apply! Even if you don't meet 100% of the qualifications above, we encourage you to still apply because we know that the confidence gap and feeling like an imposter can stop truly amazing candidates and we want to speak with you. We're excited to review your application and do not require a cover letter (unless you want to submit one).

Not located where the job is posted? Still apply! Our HQ is located in Palo Alto, CA but our people don't have to be since we're remote, hybrid, or in-person friendly. We offer a competitive salary, an employee equity plan, 3 weeks of PTO (with an additional week for each year of service), and health coverage.

SGNL is committed to a diverse and inclusive workforce. We want to celebrate what you bring to our team and know we can always get better. SGNL is an equal opportunity employer and does not discriminate on the basis of race, ethnicity, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. We are also committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accommodation@sgnl.ai or discuss with your recruiter if you require any reasonable accommodations throughout the recruiting process.

Videos About Our Product

Want to see what all the hype is about? Check out our video to see how SGNL provides continuous access management.