MOONCAT was made for the others–the misfits, the dreamers, the outcasts, the wanderers. the ones who know darkness is beauty, mystique is power, and the universe isn’t meant to make sense.
mooncat creates long-lasting, special-effect lacquers for easy salon-quality nails at home. we see our products as wearable art, with the ability to tell a story, evoke emotion, or transport you to another time, another place. our lacquers are 100% vegan, cruelty-free, and crafted with magic in the us.
check us out on mooncat.com or @mooncat on insta.
about the role
this candidate is a superior communicator through all customer service channels and exudes empathy and the ability to put themselves in the customer's shoes. candidate has a strong work ethic and an entrepreneurial spirit. provide timely and accurate resolutions to client inquiries and ensure exceptional levels of service are met. display a positive attitude and work with integrity when dealing with customers, co-workers and partners.
you will
deliver a personalized experience via multiple channels (such as email, SMS, social media) while meeting quality and productivity goals.
thrive in a fast-paced environment tackling a large array of incoming customer issues, including email inquiries, social media inquiries, fan club moderation and reviews.
become an expert on our products, brand, and brand voice.
deliver above-and-beyond customer service by assisting customers in navigating our website and product catalog.
document and analyze customer trends and pain points to make sure we deliver the best experience possible.
master our internal systems in order to efficiently and effectively communicate with customers.
participate in managing and engaging with our loyal community through various social media channels.
contribute to a dynamic and positive team culture.
eager to learn, grow, and develop your professional skills.
you are a learner - always seeking to improve yourself, your team, and the world around you.
you thrive on direct, honest, and supportive feedback.
interact with other departments such as marketing and operations as needed.
you have
ability to prioritize and multitask in a fast-paced, high-volume environment.
positive and professional demeanor.
strong communication and interpersonal skills, approachable.
a solutions and detail-oriented mindset.
exemplary customer service skills.
reading comprehension and writing skills.
preferred:
experience providing customer service via email and social media.
community management
galactic perks
medical, dental and vision benefits covered 75%
paid time off
12 weeks paid parental leave + additional 4 weeks flex return to work program
401k with 4% company match
work environment
full time and fully remote
culture
kindness
adaptability & flexibility–comfort with fast paced, rapid change
creative–we value ingenuity & originality
mooncat is an equal opportunity employer — we believe being successful is directly tied to creating a collaborative, diverse, and inclusive environment.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Customer Service
Industries
Personal Care Product Manufacturing
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