Customer Operations Manager
Pay found in job post
Retrieved from the description.
Base pay range
C3 AI is hiring a Customer Operations Manager to join us at our headquarters in Redwood City, CA. As an integral member of the Customer Operations team, the Customer Operations Manager will manage and optimize critical business processes to enable customer success supporting a global team.
A Customer Operations Manager works closely with the Pre-Sales, Project Management, Customer Oversight, Engineering, Data Science, and Finance teams to track key metrics, provide data insights, and support the execution of high-value, time-constrained projects with new and existing customers.
Responsibilities
- Define and track key performance indicators for projects and customer accounts, supporting program oversight and management
- Improve and implement operations processes within customer-facing departments, driving change management and facilitating company scaling
- Unify data from disparate sources and conduct analyses to generate actionable insights for leadership
- Develop, maintain, and publish business intelligence dashboards
- Manage time-tracking software for accurate analysis of project and resource allocations
- Support department and company-level planning cycles, tracking goal achievement, and preparing materials for leadership review
- Collaborate with the Finance and Revenue teams to track customer contracts, forecast services revenue, and assist with financial reporting requirements
- 4+ years of relevant work experience in customer services/success operations, business operations, or similar roles
- Bachelor's degree in Business, Finance, or related field of study
- Clear and concise communication skills - both written and verbal
- Proficiency in Excel, PowerPoint, and a major BI tool (PowerBI, Looker, Tableau, etc.)
- Strong analytical, reporting, and process development skills
- Self-starter, problem-solver, detail-oriented, and a team player
- Have experience with:
- project staffing and resource allocation management
- revenue forecasting and financial reporting
C3 AI provides excellent benefits, a competitive compensation package and generous equity plan.
California Pay Range
$127,000—$156,000 USD
C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Software Development
Referrals increase your chances of interviewing at C3 AI by 2x
See who you knowGet notified about new Customer Operations Manager jobs in Redwood City, CA.
Sign in to create job alertSimilar jobs
People also viewed
-
Sr Manager, Operations
Sr Manager, Operations
-
Analytics Manager, Safety & Customer Care
Analytics Manager, Safety & Customer Care
-
Sales Operations Manager
Sales Operations Manager
-
Clinical Success Manager (Must Be Pacific or Mountain Time Zone)
Clinical Success Manager (Must Be Pacific or Mountain Time Zone)
-
Customer Reference Manager - Remote / Telecommute
Customer Reference Manager - Remote / Telecommute
-
Sales Operations Manager
Sales Operations Manager
-
Sales Operations Manager
Sales Operations Manager
-
Retail Store Management - New Store Opening!
Retail Store Management - New Store Opening!
-
Branch Manager
Branch Manager
-
Area Manager
Area Manager
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More