Customer Service Agent, Fanatics Betting & Gaming
Customer Service Agent, Fanatics Betting & Gaming
Fanatics
Denver, CO
See who Fanatics has hired for this role
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.
The hourly pay for this role is $27.00 depending on job-related knowledge, skills, and experience.
Responsibilities
- Act as the front line of Fanatics Sportsbook by communicating directly with customers through emails, chats, and phone calls.
- Help share customer insights and trends to all areas of the business including product, marketing, and operations.
- Resolve all customer issues, questions, incidents, complaints, etc. in a timely and professional manner and to the complete satisfaction of the customer.
- Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments.
- Assist management and internal teams with ad hoc requests and escalations.
- Review complex customer inquiries escalated by agents.
- Recognize possible suspicious, fraudulent or AML activity and partner with the Fraud team to resolve.
- Recognize possible payment (deposit & withdrawal) related concerns and partner with the Payments team to resolve.
- Stay up to date on latest industry trends and internal policies and procedures to make sure customers are getting consistent top tier support.
- ***Ability to work days, nights, and weekends.***
- 2+ years of relevant experience in a customer call center.
- A Bachelor's Degree in a related field will be considered an asset.
- Understanding of gaming and payment processes.
- Self-motivated, analytical thinker with exceptional attention to detail.
- Investigative curiosity with strong organizational skills.
- Competence with Zendesk/Salesforce & Microsoft Office product suite. Intermediate Excel skills are preferred but not required.
- Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment. ** Due to certain state licensing requirements, these roles require that you are at least 21 years of age to be eligible for hire.
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics Holdings Inc., a global digital sports platform. The Fanatics Sportsbook is available to nearly 93% of the addressable online sports bettor market in the U.S. in the following states: Arizona, Colorado, Connecticut, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Tennessee, Vermont, Virginia, West Virginia and Wyoming. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates nineteen retail locations including retail sportsbooks outside of Progressive Field and Nationwide Arena and the only sportsbook inside an NFL stadium at Commanders Field. Fanatics Betting and Gaming is headquartered in New York with offices in Denver and Dublin, Ireland.
-
Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Fanatics by 2x
See who you knowGet notified about new Customer Service Representative jobs in Denver, CO.
Sign in to create job alertSimilar jobs
People also viewed
-
Entry Level Customer Service Assistant
Entry Level Customer Service Assistant
-
Customer Service Representative - Denver
Customer Service Representative - Denver
-
Call Center Representative | Work-life balance | Paid Training
Call Center Representative | Work-life balance | Paid Training
-
Customer Service Agent, Fanatics Betting & Gaming (Seasonal)
Customer Service Agent, Fanatics Betting & Gaming (Seasonal)
-
DEN Airport- Customer Service Agent
DEN Airport- Customer Service Agent
-
Customer Service Representative - State Farm Agent Team Member
Customer Service Representative - State Farm Agent Team Member
-
Call Center
Call Center
-
Front Desk Agent
Front Desk Agent
-
Full Time Front Desk Agent
Full Time Front Desk Agent
-
Customer Service Support Representative
Customer Service Support Representative
Similar Searches
Explore collaborative articles
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
Explore More