Customer Service Assistant
Customer Service Assistant
WiseUp Creative
San Antonio, TX
See who WiseUp Creative has hired for this role
Job Title: Customer Service Assistant
Location: San Antonio, TX
Department: Customer Service
Reports to: Customer Service Manager
Job Type: Full-Time
Job Summary: As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities
Location: San Antonio, TX
Department: Customer Service
Reports to: Customer Service Manager
Job Type: Full-Time
Job Summary: As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities
- Assist customers with product information, order status, and general inquiries.
- Resolve customer issues and complaints with patience and efficiency.
- Process orders, returns, and exchanges accurately.
- Maintain customer records by updating account information.
- Collaborate with team members and other departments to ensure customer satisfaction.
- Follow company policies and procedures in handling customer interactions.
- Provide feedback to improve customer service processes and systems.
- Participate in training sessions and ongoing professional development.
- High school diploma or equivalent; some college coursework preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving skills and ability to think on your feet.
- Proficiency in Microsoft Office and customer service software.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Positive attitude and a desire to help others.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Marketing Services
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