Job Summary: As an Entry-Level Customer Service Assistant, you will be the first point of contact for our customers, providing exceptional service and support. You will handle inquiries, resolve issues, and ensure a positive customer experience.
Key Responsibilities
Assist customers with product information, order status, and general inquiries.
Resolve customer issues and complaints with patience and efficiency.
Process orders, returns, and exchanges accurately.
Maintain customer records by updating account information.
Collaborate with team members and other departments to ensure customer satisfaction.
Follow company policies and procedures in handling customer interactions.
Provide feedback to improve customer service processes and systems.
Participate in training sessions and ongoing professional development.
Qualifications
High school diploma or equivalent; some college coursework preferred.
Excellent communication skills, both verbal and written.
Strong problem-solving skills and ability to think on your feet.
Proficiency in Microsoft Office and customer service software.
Ability to work in a fast-paced environment and manage multiple tasks.
Positive attitude and a desire to help others.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service
Industries
Marketing Services
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