Customer Service Rep

Congratulations on taking your first step to becoming a Client Relationship Associate with Randstad's #1 Client.

Takes inbound calls, responding to client requests, resolving general account issues and providing digital assistance. May handle escalated issues.

• Training schedule is M-F 8:30-5:00pm EST approx. 4 weeks onsite, 4 Weeks remote. 8 weeks total *Work Schedule is remote, must be open to work an 8hr shift between 9:30am and 8pm *Contract to hire
  
  

salary: $22 - $23 per hour

shift: First

work hours: 9:30 AM - 6 PM

education: High School

Responsibilities

• Provides exceptional client service through strong interpersonal and client relationship management (CRM) skills.
• Serves as the initial point of contact for clients. Follow standardized procedures to meet client needs. May conduct research for complex requests.
• Self-sufficient in following standardized procedures, able to utilize multiple resources to find answers and resolutions independently to meet client needs and department efficiency metrics.
• Documents client and team feedback in support of service improvement efforts within the business.
• Uses consultative approach to position products and services to clients.
• Performs other duties as assigned.
  
  

Skills

• Empathy
• Verbal Communication
• Customer Service
  
  

Qualifications

• Years of experience: 2 years
• Experience level: Experienced
  
  

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.