Customer Service Representative

Join a Growing Global Medical Device Company!

Are you passionate about helping people and looking for an opportunity to make a real difference in the healthcare industry? We’re seeking a dynamic and enthusiastic Customer Service Representative to join our rapidly growing global medical device organization!

In this role, you’ll be the front line for customer interactions, ensuring that every inquiry or concern is handled with care and precision. You’ll have the unique opportunity to collaborate with various departments, utilizing their expertise to provide quick, effective solutions to any issues or complaints. This is your chance to become a key player in an organization that is improving lives worldwide through innovative medical technology!

Key Responsibilities:

• Be the voice of the company by providing exceptional service to our customers via phone, email, and chat.
• Intake and triage customer complaints, ensuring every issue is documented, understood, and escalated appropriately.
• Collaborate with cross-functional teams, including technical support, quality assurance, and logistics, to resolve customer concerns quickly and efficiently.
• Communicate resolutions back to the customer in a professional and timely manner, ensuring complete satisfaction.
• Maintain detailed records of customer interactions and resolutions in our CRM system.
• Act as a trusted resource for customers, guiding them through troubleshooting processes and product education.

Why You’ll Love This Job:

• Global Impact: You’ll be part of an organization that is changing lives by delivering cutting-edge medical technology to healthcare providers and patients across the world.
• Career Growth: As the company expands, so will your opportunities. You’ll be joining during an exciting time of growth, with the potential to evolve your career in customer service or beyond.
• Team-Oriented: You won’t be solving problems alone. You’ll work closely with skilled teams from multiple departments, giving you insight into different aspects of the business.
• Learning & Development: You'll gain hands-on experience and receive ongoing training to ensure you're at the forefront of customer service excellence.

What You Bring:

• A Bachelor’s degree is required.
• Strong problem-solving skills, with the ability to think on your feet and adapt to new challenges.
• Excellent communication skills, both verbal and written.
• A customer-focused mindset with a passion for helping others.
• Ability to work in a fast-paced, dynamic environment and handle multiple tasks with ease.
• Previous experience in customer service or a related field is a plus, but we’re willing to train the right candidate with the right attitude!

Join us in shaping the future of healthcare—apply today!