Customer Service Representative

Essential Functions:

Schedule and participate in project meetings, including the creation and distribution of meeting notes for each meeting,

Review employee photographs for compliance to company ID Photo Requirements,

Use a tool to zoom, rotate, crop, or adjust brightness, contrast or image quality of the employee photograph to meet the company requirements,

Use the Lenel OnGuard System to complete a variety of tasks, including update of the status of an employee credential,

Use other tools that are included in the credentialing process,

Provide telephone support for activation of a new employee credential,

Complete necessary follow-up on employee questions related to the rebadging project,

Handle receipt and destruction of the old credential returned by an employee,

Prepare documentation in accordance with defined standards, and

Assist the APD-CS Project Manager with completion of various tasks.

Minimum Qualifications

An associate degree from an accredited college in a job-related field,

Minimum of two (2) years of experience in the completion of similar work,

Excellent communications skills,

Strong people skills, including demonstrated ability to work effectively both independently and in a team or collaborative environment,

Ability to review and understand how to use an access control system or similar tool,

Ability to coordinate meetings,

Ability to prepare written documentation, including meeting notes,

Ability to perform well under pressure and aggressive deadlines, and

Proficiency in utilizing Microsoft (MS) Office software, including MS SharePoint, MS Excel, MS Outlook and MS Word.

Preferred Qualification

Experience with rolling out large badging project efforts.

Strong Microsoft Excel and Word skills.

Excellent communications and verbal skills to coordinate customer requests.

Must have attention to detail.