Customer Service Representative

Customer Service Representative

This Charlotte based automotive company has been manufacturing custom convertible pieces for over 50 years. They are highly regarded in their industry for impeccable quality and craftsmanship. All products are made in the USA, and with incredible warranties on their product, this business has built strong trust with their customers. This person would be responsible for answering high volume inbound calls and emails regarding pricing, product information, lead time, and taking/placing orders.

Opportunity: Contract-Hire

Compensation: $23-$24/hour

Location: Charlotte, NC

Schedule: Monday – Friday 8am-5p

Responsibilities:

• Receive customer calls and take orders, while educating the customer on products.
• Receive high volume of emails, orders, and requests, corresponding in a timely manner.
• Build relationships with customers, as most are reoccurring.
• Research parts/products and enter orders into QuickBooks.
• Able to learn customer’s proprietary software.
• Research and resolve customer inquiries in a timely manner.
• Respond to customer requests on product and pricing information, as well as sending customer samples when requested.
• Assist customers at will-call counter in a professional manner.
• Data entry; orders and reports.

Benefits:

• All W2 Employees who work an average of 30+ hours per week at CRG are offered the following benefits options!
• Medical, Vision, Dental, Life Insurance, and Long- & Short-Term Disability insurance is offered after 90 days of employment with CRG!
• We also offer a Flexible Spending Account (FSA) along with a Health Savings Account (HSA) with our medical plan. CRG matches the first $500 of the HSA contributions.
• CRG offers a 401K plan, with open enrollment quarterly (January, April, July, and October) after working at CRG for 90 days.
• CRG matches 100% of the first 3% of employee contributions to the 401K plan, plus 50% for the next 2% of contributions!

Qualifications:

• High School Diploma or equivalent is required.
• Experience in Microsoft Office products required.
• Minimum 3 years’ experience in a Customer Service role.
• Experience working in the automotive industry is a plus.
• Exposure to QuickBooks a plus.
• Knowledge of Makes and Models of cars a plus.

** If you know of someone who could be a fit for this job, send their resume to blutz@getcrg.com and you can receive a $200 referral bonus from CRG if they are hired for the position! **

Category Code: JN003, JN002