Customer Service Representative
Equifax is looking for skilled Customer Service Representatives to join our team in Earth City. A Customer Service Representative is responsible for effectively responding to inquiries regarding Equifax Workforce Solutions services and automated systems that enter the Service Center via phone, e-mail. Inbound agents work with client’s employees.
WANT TO EARN MORE THAN $22/HR for providing exceptional customer service?
$17.20/hr regular wage + $1.72/hr second shift premium + (up to) $3.17/hr monthly incentive = $22.09/hr
These roles are 100% onsite in our Earth City, MO service center.
What you’ll do :
WANT TO EARN MORE THAN $22/HR for providing exceptional customer service?
$17.20/hr regular wage + $1.72/hr second shift premium + (up to) $3.17/hr monthly incentive = $22.09/hr
These roles are 100% onsite in our Earth City, MO service center.
What you’ll do :
- Work with each contact to establish rapport with and gain the confidence of the caller.
- Deliver excellent customer service and strive to exceed customer expectations.
- Contribute to positive team metrics and meet predetermined productivity standards.
- Partner with the internal business area and Internal Service Center teams for technical matters and client issue resolution, escalating issues through appropriate methods.
- Document details of client interaction into the system while on the phone.
- Ability to follow a script when conversing with callers
- Follow security processes & procedures at all times when handling calls due to the visibility of personal data
- Accurately communicate call and/or special project status to supervisor.
- High School diploma or GED.
- 6 month minimum experience in any job with attention capturing details while engaging with customers or callers. Example: mortgage industry, tax preparation services, insurance claims.
- Ability to organize work duties and perform job functions independently preferred
- Ability to handle a high volume of work and work under deadlines
- Ability to follow policies and procedures; complete administrative tasks correctly and on time.
- Ability to type 35 WPM
- Computer Skills Required: Proficiency with Microsoft Office PC applications including Word, Excel, and Outlook
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Customer Service -
Industries
Financial Services
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