Customer Service Representative

Job Description

• This job will be located on site in Middlesex, NJ******
• This job does not offer Remote capabilities******
  
  

We are searching for communicative candidates who are proactive and passionate about company products and the clients they serve. Customer Service Representatives will act as a point of contact for their clients. They will build long-lasting, mutually beneficial relationships with their contacts, always striving to find the products which best fit the individual needs of the client. They also aid internal departments by collecting information, such as sales leads or testimonials, assisting in the processing and analysis of client data and complaints, and identifying industry trends.

To succeed in this position, candidates should have exceptional communication, computer, and problem-solving skills. You should be resourceful, analytical, adaptable, and organized with the ability to build rapport with clients.

Responsibilities:

• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client need fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records pertaining to inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes.
• Identifying industry trends.
• Acting as a client advocate with a focus on improving the buyer experience.
  
  

Requirements:

• Bachelor’s degree in business administration, communication, sales, or related field.
• 3+ years’ experience in client relations, account management or related work.
• 3+ years’ experience in sales and customer service
• Project Management experience preferred (Asana experience a plus, but not required)
• Experience in manufacturing/engineering, a plus.
• Exceptional verbal and written communication skills.
• Ability to collect, track, and analyze large amounts of data.
• Adaptability and strong problem-solving skills.
• Excellent active listening skills.
• Ability to build rapport and collaborate with others within the company and externally.
• Understanding of consumer behaviors and industry trends.
• Extensive, accurate product knowledge.
  
  

Company Description

Our people are our #1 asset and that’s a big reason why we’re the global leader in tumble mixing and drying for the pharmaceutical, chemical, powder metals, cosmetics industries... and more. A stable and growing operation, we pride ourselves in designing, engineering and manufacturing world-class solutions for our customers – huge names and brands everyone knows and trust. If you have interest in joining a challenging, fast-paced and high-growth company determined to remain the best of the best, please submit your application today.

Our people are our #1 asset and that’s a big reason why we’re the global leader in tumble mixing and drying for the pharmaceutical, chemical, powder metals, cosmetics industries... and more. A stable and growing operation, we pride ourselves in designing, engineering and manufacturing world-class solutions for our customers – huge names and brands everyone knows and trust. If you have interest in joining a challenging, fast-paced and high-growth company determined to remain the best of the best, please submit your application today.