Are you passionate about delivering exceptional customer service? We are seeking a proactive and solution-oriented Customer Service Representative to join our team in a fully remote position. In this role, you will be the first point of contact for our customers, assisting them with inquiries and resolving any issues they may encounter.
Key Responsibilities
Customer Support: Serve as the friendly and professional voice for our customers, providing assistance and creative solutions in an independent work environment.
Order Management: Offer timely updates on order status to expedite the billing process.
Escalation Management: Evaluate when requests require escalation due to complexity or urgency.
Complaint Resolution: Effectively address and document customer complaints in our CRM system.
Collaboration: Work closely with internal teams (sales, customer service, and accounts receivable) to ensure exceptional service and adherence to quality and revenue policies.
Required Skills
Experience: At least 2 years of customer service experience.
Systems Knowledge: Proficiency with JD Edwards and experience in handling purchase orders and collection calls.
Position Details
Type: Contract role for 18 months.
Location: Fully remote.
How To Apply
If this sounds like the perfect opportunity for you, please send your updated resume and availability for a brief phone call to [Your Email Address]. We are moving quickly on this role, so don't wait to apply!
About Us
We are dedicated to connecting talented professionals with top-notch organizations across various industries. Our commitment to excellence and agility ensures that we meet the evolving needs of our clients and candidates alike. With a global presence and a reputation for outstanding service, we pride ourselves on being a leader in the recruitment industry.
Diversity and Inclusion
We believe that diversity and inclusion are crucial to our success. We are committed to creating an inclusive environment where everyone feels valued and supported. We encourage applicants from all backgrounds to apply.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Human Resources Services
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