Customer Service Representative (Fully Remote - CA Applicants Only)
Customer Service Representative (Fully Remote - CA Applicants Only)
See who Globe Life American Income Division: McQuade Organization has hired for this role
Key Responsibilities:
- Respond promptly to customer inquiries via phone, email, and video conferencing
- Provide accurate information about our products or services
- Assist customers with their benefit packages
- Maintain a high level of professionalism and empathy in all customer interactions
- Escalate complex issues to the appropriate team member for resolution
- Keep detailed records of customer interactions and transactions
- Continuously strive to improve the customer experience and exceed performance metrics
- Previous experience in customer service or a related field preferred
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency with computer systems and software applications
- Reliable internet connection and home office setup conducive to remote work
- High school diploma or equivalent; college degree preferred
- Competitive wages
- Comprehensive training program
- Flexible work schedule
- Opportunities for career advancement
- Eligible for benefits after 90 days
PGeesZMTBu
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Internet Publishing
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