Position Overview:As a remote Customer Service Representative, you will be responsible for providing outstanding support to our valued customers. This is a fully remote position, allowing you to work from the comfort of your own home. You will have the opportunity to interact with customers via phone, email, and chat to address inquiries, resolve issues, and ensure overall satisfaction.
Key Responsibilities:
Respond promptly to customer inquiries via phone, email, and video conferencing
Provide accurate information about our products or services
Assist customers with their benefit packages
Maintain a high level of professionalism and empathy in all customer interactions
Escalate complex issues to the appropriate team member for resolution
Keep detailed records of customer interactions and transactions
Continuously strive to improve the customer experience and exceed performance metrics
Qualifications:
Previous experience in customer service or a related field preferred
Excellent communication skills, both written and verbal
Strong problem-solving abilities and attention to detail
Ability to multitask and prioritize in a fast-paced environment
Proficiency with computer systems and software applications
Reliable internet connection and home office setup conducive to remote work
High school diploma or equivalent; college degree preferred
Benefits:
Competitive wages
Comprehensive training program
Flexible work schedule
Opportunities for career advancement
Eligible for benefits after 90 days
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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