Customer Service Representative - Graveyard shift

Title: NEMT Customer Service Representative – Graveyard shift

Location: Bellevue, WA

Work Schedule: Full time, Saturday – Tuesday 5:00pm-4:00am. This position requires on-site availability.

Initial training for this position lasts 3-4 weeks with a schedule of Monday-Friday 8:00am-5:00pm.

Who we are: Hopelink is the largest nonprofit in North and East King County. We have been in the community for over 50 years working to end poverty!

Make an impact in your community! Hopelink programs focus on food, financial assistance, transportation/mobility, housing & family development, adult education & employment. Programs are aimed at helping people achieve stability and gain the skills and knowledge they need to exit poverty. Join us!

The career opportunity: The Non-Emergency Medical Transportation (NEMT) Customer Service Representative works with Medicaid clients to get them transportation to much needed medical care. Representatives determine what transportation services clients qualify for and arrange the most cost-effective transportation to fit their needs. This position is a great starting point or career transition opportunity for people wanting to work in medical administration, transportation, or the non-profit sector.

The ideal candidate brings great communication skills, a customer service mindset, and a passion for helping people. Bilingual candidates are encouraged to apply. All career level candidates are welcome to apply.

Members of BIPOC (black, indigenous, people of color) communities, or people who have personal experience in historically marginalized and excluded communities are especially encouraged to apply.

What qualities we are looking for: We’d love to hear from you. So, if you are interested in this position, but don’t meet every single point on this job posting, please still get in touch. We would be happy to connect and see if you could be a great fit. We offer paid training!

• Customer Service Mindset
• Strong oral and written skills
• Proficiency in Word
• Problem solver who can adapt to changing call center environment.
• Previous experience in a call center a plus
• Fluency in Spanish, Russian, Vietnamese, Arabic or Somali a plus
  
  

Examples Of What You Will Be Doing

• Respond to inquiries via calls, web chats, and other channels to collect client information for transportation requests.
• Guide clients through eligibility screening, identifying required documents and resources for verification and service suitability.
• Handles customer complaints as the primary point of contact, aiding clients in identifying and resolving issues.
• This position is a Service Critical Employee with specific attendance requirements:
• Employee must manage own transportation needs in adverse weather, including possible limitations to public transportation options. Regular attendance and punctuality are essential to our business and to this position.
  

How you will be compensated: Hopelink is proud to provide meaningful paid time away from work and an affordable, comprehensive benefits package.

• Compensation: $23/hour
• Up to 10 paid vacation and sick days annually and 10 paid holidays,
• Plus up to 7 paid float days available to use immediately; dependent on hire date and hours/week
• Medical, Dental and Vision benefits after 1 month waiting period
• Flexible Spending Accounts; 401k with Employer Match; Life, Disability & Accident coverage
• Wellness program; Employee Resource Groups; Employee Assistance Program; Employee Discount Opportunities; Training Classes
• Internal Career Opportunities; Professional Development; Leadership Development; Career Path Coaching
• Annual Performance Reviews with Merit Increase Opportunities
  
  

Hopelink Mission And Values

Hopelink’s mission is to promote self-sufficiency for all members of our community to help people make a lasting change. 

Our Values are Growth & Human Potential, Inclusion, Compassion, Relationships Built in Trust, Quality of our Work, and Fiscal Stewardship.

We are actively building an environment that welcomes and encourages the involvement and success of all individuals and respects the new possibilities that are created when diverse people, beliefs and values are included.