Customer Service Specialist

🌟 We're Hiring! 🌟

Join the NutraMedix Team as a Customer Service Specialist

Are you passionate about helping others and making a positive impact? NutraMedix, a leading company of high-quality natural supplements, is looking for a dedicated and enthusiastic Customer Service Specialist to join our growing team!

• Position: Customer Service Specialist
• Location: Jupiter, FL (On-site)
• Type: Full-time

What We're Looking For:

✅Strong communication and interpersonal skills

✅ Previous customer service experience preferred

✅ Ability to multi-task and work in a fast-paced environment

✅ A passion for wellness and a desire to help others

Core duties and responsibilities include the following. Other duties may be assigned.

• Professionally handle incoming requests from customers and ensure that issues are resolved

both promptly and thoroughly.

• Provide quality service and support in a variety of areas including, but not limited to: billing,

placing print orders, and system troubleshooting.

• Troubleshoot customer issues over the phone.
• Maintain a balance between company policy and customer benefit in decision making. Handles

issues in the best interest of both customer and company.

• Continuously evaluate and identify opportunities to drive process improvements that positively

impact the customer’s experience.

• Deal directly with customers either by telephone, electronically or face to face.
• Respond promptly to customer inquiries.
• Handle customer complaints and pass them along to QA/QC as necessary.
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verifications.
• Process orders, forms applications and requests.
• Direct requests and unresolved issues to the designated resource.
• Manage customer accounts.
• Keep records of customer interactions and transactions.
• Record details of inquiries, comments and complaints.
• Record details of actions taken.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.

Education & Experience

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

OTHER QUALIFICATIONS:

• 1+ years of experience in a customer service or help desk capacity required.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers

Why NutraMedix?

• Be part of a mission-driven company
• Opportunities for professional growth
• A supportive, collaborative team
• Competitive benefits and perks

📩 Apply now by sending your resume to lindsayz@nutramedix.com