Customer Service Technical Support

Description

• Provide first call resolution technical support to all customers via telephone and email regardless of product or complexity of the problem
• Deliver professional and top-quality customer service to all customers
• Troubleshoot, diagnose, and resolve calls that are focused on product functionality, connectivity, and product failure for software products
• Participate in product testing and version updates and rollouts
• Clearly and effectively communicate issues
• Effectively and accurately document all customer interactions in CRM system
• Demonstrate teamwork through sharing knowledge, brainstorming complex customer issues with colleagues, and proactively sharing common issue resolutions throughout the department and across locations
  
  
  

Skills & Qualifications

Must have Skills:

• At least 1 year of call center experience
• Experience within help desk or ability to build computers
• Strong communication, Must be able to clearly communicate in English
• Comfortable navigating Windows environment
• Familiar with basic installation and troubleshooting of Windows computer applications
• HS diploma
  
  
  

Soft Skills

• Ability to give direction clearly to people that are calling in. (They do NOT need to know how to solve each problem, but they do need to be able to communicate clearly and use their training to help solve problems).
• Able to explain a technical process in simple terms to a customer
  
  
  

Experience Level

Entry Level

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.