***Customer Support Representative*** ***Contract 6 months (Possible Conversion/Extension) *** ***100% Remote*** ***Pay rate: Up to $23/Hr. on W2***
About the Client:
Our client is a leader in CPM (Corporate Performance Management). Their products monitor and manage financial performance and process such as budgeting, consolidation, planning, forecasting, reporting and disclosure management. They have 75,000 users in 35 countries allowing our clients to look at business operations more strategically and make better decisions in a shorter amount of time with less risk.
MUST HAVE's:
Bachelor's degree in Accounting, Business, Computer Science or equivalent
Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion, FM, SAP BPC, IBM Cognos, SQL, Oracle Databases, and other analytics tools (Qlik, Tableau, SmartView, SAP SAC).
Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue, and cost modelling.
About the role:
This is a client facing position that requires two years of prior experience in a relevant field. The Customer Support Specialist assists clients in troubleshooting issues that arise with Tagetik Cloud Solutions, working as a functional support team member.
Responsibilities:
Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
Analyze and troubleshoot cases to understand steps to resolve the issue
Communicate with team members to escalate high priority cases
Document all relevant steps taken to understand the resolution of issues
Interacts with customer and understands the client business process
Relays issues and improvements back to the development team
Qualifications:
Bachelor's degree in Accounting, Business, Computer Science or equivalent
Ability to work in stressful situations; willing to learn, curiosity towards innovation, strong analytical and problem-solving attitude
Highly motivated and good self-learning skills
Able to take ownership of activities and follow them through to completion
Strong interpersonal communications with the ability to work in a team environment, as well as on your individual tasks with limited supervision
Ability to handle and prioritize multiple simultaneous tasks
Has strong technology and business acumen
Strong analytical, problem-solving skills (business & technical) and troubleshooting skills
Confident communication style with strong presentation skills
Self-aware, motivated, coachable, and poised, able to work seamlessly as part of a team
Secondary language (Spanish)
Working knowledge of Salesforce or other ticketing systems
Understanding of Finance or Accounting Concepts
Knowledge of SQL syntax
Foundational understanding of coding
Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion, FM, SAP BPC, IBM Cognos, SQL, Oracle Databases, and other analytics tools (Qlik, Tableau, SmartView, SAP SAC)
Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue, and cost modelling.
Experience in either a consultancy firm or within a Finance department as a system admin.
Seniority level
Entry level
Employment type
Full-time
Job function
Accounting/Auditing, Finance, and Information Technology
Industries
Financial Services and Accounting
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