Customs Drawback Analyst (Remote)

C.H. Robinson is hiring a Customs Drawback Analyst. In this role you will be responsible for overseeing the duty drawback services for all branches within the C.H. Robinson network. As a Customs Drawback Analyst you will analyze, review, prepare and complete drawback claims on behalf of clients as well as utilize analytics to determine acceptability requirements for U.S. Customs and Border Protection (CBP). As a subject matter expert, you will establish standard operating procedures, conduct training, investigate, and support brokerage employees throughout the drawback process. Does this sound like you? Grow your career with us at C.H. Robinson!

• This remote position can be located anywhere in the United States
  
  

Responsibilities:

• Provide full support to client’s drawback program by collecting, reviewing, analyzing and preparing necessary data to submit drawback claims to Customs and Border Protection (CBP) on behalf of client
• Audit claims prior to submission to CBP
• Ensure any errors received from CBP after claim submission have been identified and then resolved
• Prepare applicable forms to submit drawback privilege applications and manufacturing rulings to CBP
• Manage and maintain import, export and inventory databases for clients
• Manage client specific internal operating procedures
• Support customer account base, ensuring prompt response to customer inquiries and follow through on issues until resolution to customer satisfaction
• Manage and maintain multiple concurrent customer drawback programs
• Onboard new drawback customers
• Create, document, and maintain project related plans and process flows
• Submit applications for drawback single entry bonds when required
• Remain current on functional policies, requirements, changes, and trends
• Complete reporting needs within ACE
• Support client with responses to CBP including Full Desk Reviews
• Guide clients to ensure drawback program compliance
• Track drawback claims, recovered money and liquidations
• Contribute to the continuous improvement of internal drawback processes
• Assist in creating training materials and provide training to internal teams on drawback processes
• Offer support and mentorship to colleagues, helping them grasp the intricacies of drawback procedures and industry standards
  
  

Required Qualifications:

• High School Diploma or GED equivalent
• Minimum 3 years of experience filing drawback under TFTEA requirements
  
  

Preferred Qualifications:

• Values a diverse and inclusive work environment
• Extensive knowledge of drawback regulations and drawback CATAIR
• Experience executing claims within DutyCalc
• Experience working with large datasets with strong analytical skills
• High level of attention to detail
• Strong communication, prioritization, and multi-tasking skills
• Effective communicator and data/reporting/business liaison through multiple mediums
• Positive, collaborative working style
• Proven critical-thinking and problem-solving skills to adapt to ever-changing tasks and customer needs
• Advanced proficiency with MS Excel, and strong working proficiency with the broader MS Office Suite of programs
• Bachelor’s degree from an accredited college or university
• Licensed Customs Broker
  
  

Compensation Range

$59,300.00 - $123,200.00

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

• Two medical plans (including a High Deductible Health Plan)
• Prescription drug coverage
• Enhanced Fertility benefits
• Flexible Spending Accounts
• Health Savings Account (including employer contribution)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid and floating holidays
• Paid time off (PTO)
• Paid parental leave
• Paid time off to volunteer in your community
• Charitable Giving Match Program
• 401(k) with 6% company matching
• Employee Stock Purchase Plan
• Plus a broad range of career development, networking, and team-building opportunities
  
  

Dig in to our full list of benefits on OUR CULTURE page.

Why Do You Belong at C.H. Robinson?

C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.

As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com.