CX Business Analyst - REMOTE

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.

Responsibilities

• Contribute as a member of delivery teams for design, business case development, and testing
• Develop detail design artifacts including page, form, and service descriptions
• Participate in the detail design process to include research, note taking, and writing
• Assist in conducting Joint Application Design (JAD) sessions
• Assist in mapping requirements to designs, maintaining traceability through design stages
• Collaborate with cross functional teams for optimal solutions
• Support the management of client expectations through day-to-day interactions with clients
• Provide thought leadership for improved business solutions for PTP customers
• Guide client understanding of proposed solutions and the business value they will bring
• Collaborate with client counterparts and resolving comments and issues
• Help in controlling design scope
• Write and execute test cases, including creating or finding test data
• Own and drive the completion of project deliverables
  
  

Requirements

• 4+ years of business consulting experience, with 2+ years on large-scale projects
• Expertise in writing page, form, and service designs using Microsoft Word
• Expertise in creating page mockups using Microsoft Visio
• Proficiency in tracking deliverables and items using Microsoft Excel
• Strong attention to detail
• Ability to run queries
• Proactive approach to drive deliverable completion
• Experience working in large, complex client environment
• Ability to develop business strategies based on analytical skills and business knowledge
• Experience participating in web application design sessions with client staff
  
  

Desired Experience

• Experience with Microsoft Azure DevOps
• Experience facilitating client design sessions
• Experience with Microsoft Teams
• Experience with Microsoft OneNote
• Experience with Microsoft Axure
  
  

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.