Data Analyst ADMINISTRATOR III

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

This is a full time contractual position.

GRADE

18

LOCATION OF POSITION

Maryland Department Human Services

Technology for Human Services General Admin

25 South Charles St.

Baltimore, MD 21201

Main Purpose of Job

The main purpose of the position is to collate, organize, analyze, and present/report the department’s performance metrics and indicators for strategic management decisions to enhance and improve the department’s performances and reporting in compliance with federal and state regulations, laws and policies governing the various programs administered by the department, such as Social Service, Family Investment, and Child Support programs. The position also researches and provides leadership with timely and accurate data on program performances, impact, and societal trends to enhance informed program, budget, policy development, and other performance improvement decisions. The incumbent of this position will support DHS program accountability efforts and provide technical assistance, information, formal presentations, and data to a wide variety of interested persons, groups, and stakeholders.

POSITION DUTIES

• Coordinate data collection from various sources including the Child Support Management System (CSMS), the E&E system through the worker portal, and the Works system. This involves using, for example, the qlik self-module to explore and extract large data sets.
• Design and collect data from local departments through surveys.
• Analyze data from various sources using appropriate statistical tools such as SAS (Statistical Analysis Software) for data analysis, Microsoft Excel and Google sheet which offer a variety of tools like V lookup, macros, and pivot tables that are very effective to analyze data.
• Determine and use the appropriate tools or software such as Microsoft Power BI., Tableau, Qlik Sense, Looker, Zoho Analytics, Domo, for data presentation to management and other stakeholders for strategic policy decisions, developments, evaluations, and improvements. Respond to data requests from DHS leadership and various stakeholders and partners, including the Governor’s office, Maryland General Assembly, legislative auditors, and relevant federal agencies.
  
  

Minimum Qualifications

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Six years of administrative staff or professional work.

Notes

• Candidates may substitute 30 college credit hours from an accredited college or university for each year up to four years of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from an accredited college or university and two years of experience in administrative staff or professional work for the required experience.
• Candidates may substitute the possession of a Master's degree from an accredited college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work related to the administration of rules, regulations, policy, procedures and processes, or overseeing or coordinating unit operations or functioning as a staff assistant to a higher ranking commissioned officer on a year-for-year basis for the required experience.
  
  

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• Bachelor’s Degree in Computer Science, Data Science, Information system, Information Technology, Engineering, or a related field is often preferred.
• One year of experience in any of the programming languages Python, Java, R, or SAS.
• One year of experience working with relational databases SQL, Amazon Redshift, and Google BigQuery.
• One year of experience working with data visualization tools such as Power BI, Tableau, or Zoho.
  
  

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator's license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. Successful candidates will be placed on the eligible (employment) list for at least one year.

All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Benefits

Contractual employees who work for an agency covered under the State Employee and Retiree Health and Welfare Benefits Program, have a current employment contract and work 30 or more hours a week (or on average 130 hours per month) may be eligible for subsidized health benefits coverage for themselves and their dependents. As a contractual employee, you will be responsible for paying 25% of the premiums for your medical and prescription coverage, including any eligible dependents you have enrolled. The State of Maryland will subsidize the remaining 75% of the cost for these benefits. You can also elect to enroll in dental coverage, accidental death and dismemberment insurance, and life insurance, but will be responsible to pay the full premium for these benefits.

Leave may be granted to a contractual employee who has worked 120 days in a 12 month period. This leave accrues at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

FURTHER INSTRUCTIONS

The online application process is STRONGLY preferred. If you are unable to apply online, you may mail a paper application and supplemental questionnaire to, Department of Human Services, Employment Services, Attention: Kendra Young, 25 South Charles St, Room 1116-L, Baltimore, Maryland 21201.

If you have any questions concerning the recruitment process for this position, please email Kendra Young at kendra.young2@maryland.gov; include the job title and recruitment # in the subject line.

If you are having difficulty with your user account or have general questions about the online application system, please contact the MD Department of Budget and Management, Recruitment and Examination Division, at 410-767-4850 or Application.Help@maryland.gov .

TTY Users: call via Maryland Relay.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. People with disabilities and bilingual candidates are encouraged to apply. We thank our Veterans for their service to our country.