Position : Data Management Analyst - Entry Level (Must Have Workday Exp)
Location : San Antonio, TX
Duration : 3 Months
Total Hours/week : 40.00
1st Shift
Client: Medical Device Company
Job Category: Human Resource
Level Of Experience: Entry Level
Employment Type: Contract on W2 (Need US Citizens Or GC Holders Only)
Job Description
The purpose of this position is to support the Data Management Team, the Data Ops Team various Associate Service Center teams and company stakeholders.
Review and resolve incoming cases, escalations and partner with analysts and specialists as a tier 2 level support.
Key Responsibilities Are But Not Limited To
Experience using Workday HCM
Support a diverse population of over 38,000 associates.
Become an expert on the system/s supporting Data Management/ Data Operations.
Work with Data Operations team to identify potential data integrity issues and advise on appropriate audit and mitigation strategies to ensure data quality.
Identify and research issues/system defects. Analyze, problem-solve and formulate resolutions through application of SOPs and best practices.
Liaise with Payroll or various country stakeholders with special requirements to ensure complete and accurate data changes.
Lead or participate in continuous improvement initiatives to ensure services are effectively delivered.
Responsible for ensuring timely and quality delivery of support client Service Level Agreements (SLAs).
Aggressively problem solve Workday to payroll system integration errors seeking out root cause analysis and resolving in partnership with Payroll and payroll vendor.
Lead and/or support special projects
Actively partner with internal stakeholders to flag any gaps in knowledge at tier 0 (HROne) and tier 1 (call scripts), support ASC Teams as required, and assist with system navigation as needed.
Maintains Workday inbox tasks, responsible for monitoring the assignments.
Demonstrate ability to plan, meet deadlines, and manage competing priorities
Communication to users via email, case and Teams instructing users how to use systems.
Manage and support any escalated or high quality CIC cases.
Operate in a diversified environment of language variation.
Support Payroll activities through audits of new hires, Vacation on Term payouts, and Severance Payouts.
Support business needs by supporting RIF activities through administrative support.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
Staffing and Recruiting
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