Data/Reporting Analyst / Incident Manager

A health insurance firm is looking for a Data/Reporting Analyst / Incident Manager to join their team.

Location: Philadelphia, PA; Hybrid (3x per week)(37.5 hour work week)

Pay: $40/hour

Qualifications:

• 3+ years seeing issues through to resolution
• Operations experience
• Experience managing Inventory; Ability to go through inventory and document and resolve problems in the process
• Must have basic healthcare insurance knowledge and experience
• ServiceNow experience for ticketing
• Healthedge and ORMB are desirable skills, but not mandatory
• Tableau and SQL are a plus
• Documentation, BRD creation, best practice documenting, and process documenting experience
• Root cause analysis / problem management experience
• Must know how to manage issues in a matrixed environment and be able to provide examples of how you have done that and led to success
• Process improvement is very important in the role