As a Content Moderation Associate, you will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying Community Guidelines to content submitted by users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of, items in the backend.
Bear in mind that you will be exposed to potentially offensive and disturbing content.
You’ll Be…
Quickly and accurately making decisions on text, images, and videos submitted by platform users
Banning users when appropriate, according to guidelines
Escalating sensitive content to management when necessary
Accurately documenting the reasons for your ban decisions on the user’s profile
Participating in Product calibration meetings related to Moderation with Management
Supporting management on identifying trends and newly banned terms
Reporting discrepancies or bugs to the Team Leads and upper management
Reporting backend UI feature requests or bugs to management
Assisting with training new team members
What You Bring To The Table
You have positive feelings about doing work on behalf of the LGBTG+ community and educating yourself on this topic
Extremely discreet, professional, and trustworthy
Extremely tech, mobile, and app savvy
Capable of working in an organized and efficient way
Capable of handling a high volume of decisions in a short amount of time
Ability to work independently with minimal directions and detail-oriented
Able to quickly learn and adept at new systems and processes Previous participation in or moderation of online community is a plus
What We Provide
Hybrid workplace - depending on the partner, role, management, and personal workspace
Overtime is available if applicable
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story
PRIVACY NOTICE
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To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center
Seniority level
Entry level
Employment type
Temporary
Job function
Management and Manufacturing
Industries
Outsourcing and Offshoring Consulting
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