Newton-Wellesley Hospital is a comprehensive medical center located in Newton. We provide the services and expertise of a major medical facility with the convenience and personal attention of a community hospital. Our team is committed to delivering high-quality, safe, efficient medical care to each of our patients.
We are a proud member of Mass General Brigham, a network founded by Massachusetts General Hospital and Brigham and Women’s Hospital. Our affiliation allows us to provide our patients with access to the best community-based medicine and the most advanced specialty care in the world.
Our continued goal at Newton-Wellesley Medical Group is to meet our patients’ (and their families’!) health care needs and build long-term relationships that provides them with exceptional care and service.
Our Team
Located on the Newton-Wellesley Hospital main campus (2014 Washington Street in Newton, MA), our Maternal Fetal Medicine program offers advanced care for complicated pregnancies. We coordinate intricate medical management during pregnancy, provide necessary procedures and optimize the outcome of pregnancy for the mother and baby in a supportive and caring environment.
Schedule
We are seeking a full-time, 40-hour Department Coordinator to support the practice onsite Monday through Friday from 8:00am to 4:30pm.
Role Overview
Department Coordinators play an integral part in the operations of our community-based physician practices. Dedicated to administrative support, these Coordinators serve as the gatekeepers of our practices and ensure that teams are delivering the highest quality experience, exceeding our patients' expectations.
Leading up to the patient visit, Coordinators schedule all appointments, conduct reminder outreach, verify insurance, and obtain Prior Authorizations when needed.
During the patient's visit, the focus is check-in, which includes greeting patients, answering all of their questions, collecting co-payments, and assisting with any pre-visit paperwork/forms.
At the conclusion of the visit, during check-out, Coordinators are tasked with scheduling follow-up appointments, tests, and/or procedures.
Other duties include fielding all incoming telephone calls and triaging appropriately, monitoring patient flow and waiting room activity, and providing general support to practice leadership, clinicians, and peers.
Qualifications
We are looking for well-rounded customer service professionals who can multi-task, prioritize, and thrive in a high-volume outpatient setting! When hiring, we look for candidates who possess not only the relevant skills and competencies, but also positive attitudes, empathy, and genuine passion for this work.
High School diploma required, Bachelor's degree preferred
Primary Location
MA-Newton-NWH Main Campus
Work Locations
NWH Main Campus
Job
Administrative Support
Organization
Newton-Wellesley Hospital(NWH)
Schedule
Full-time
Standard Hours
40
Shift
Day Job
Employee Status
Regular
Recruiting Department
Newton Wellesley Medical Group
Job Posting
Jul 3, 2024
Seniority level
Entry level
Employment type
Full-time
Job function
Health Care Provider
Industries
Hospitals and Health Care
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