Desktop Support
Responsibilities include:
Assist in Move, Add and Changes
Build, deploy and maintain end-user devices
Track, prioritize, document and resolve end-user incident tickets
Develop and document process and procedural enhancements
Manage, maintain, and audit hardware and software inventory
Maintain a high level of responsiveness, communication, and professionalism
Evaluate and solve advanced technical issues
Provide technical guidance and training to end-users
Maintain and support a O365, VDI and mobile environment
Knowledge of the following is required:
Windows 11 operating system and Microsoft Office 365 Suite of applications
Network fundamentals (connections, components, protocols)
Active Directory (structure, policies, management)
Experience with Local and Remote user assistance
Mobile Device Management
Proficient with Laptops, VMware VDI and physical desktops
Knowledge of the following is a PLUS:
VOIP systems management
Enterprise level video conferencing systems
Patch management and software deployment
Python or PowerShell Scripting
Understanding of Internet and network security
ITIL Process flow and Incident management
SharePoint administration
Microsoft autopilot
Software packaging
Qualifications:
Bachelor's degree
At least 2 year of professional experience
Ability to solve problems in a sustainable way by working with people, not just technologies
Must have experience supporting users in a dynamic environment with white glove service in person and over the phone
Ideal candidates will be quick learners with strong troubleshooting skills
Able to work independently
Participate in an on-call rotation will be required
Assist in Move, Add and Changes
Build, deploy and maintain end-user devices
Track, prioritize, document and resolve end-user incident tickets
Develop and document process and procedural enhancements
Manage, maintain, and audit hardware and software inventory
Maintain a high level of responsiveness, communication, and professionalism
Evaluate and solve advanced technical issues
Provide technical guidance and training to end-users
Maintain and support a O365, VDI and mobile environment
Knowledge of the following is required:
Windows 11 operating system and Microsoft Office 365 Suite of applications
Network fundamentals (connections, components, protocols)
Active Directory (structure, policies, management)
Experience with Local and Remote user assistance
Mobile Device Management
Proficient with Laptops, VMware VDI and physical desktops
Knowledge of the following is a PLUS:
VOIP systems management
Enterprise level video conferencing systems
Patch management and software deployment
Python or PowerShell Scripting
Understanding of Internet and network security
ITIL Process flow and Incident management
SharePoint administration
Microsoft autopilot
Software packaging
Qualifications:
Bachelor's degree
At least 2 year of professional experience
Ability to solve problems in a sustainable way by working with people, not just technologies
Must have experience supporting users in a dynamic environment with white glove service in person and over the phone
Ideal candidates will be quick learners with strong troubleshooting skills
Able to work independently
Participate in an on-call rotation will be required
-
Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Other -
Industries
IT Services and IT Consulting
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