Desktop Support Engineer

Job Description

Title: Executive IT Support Specialist

Location: San Francisco, CA

Duration: Contract

Executive IT Support Specialist will provide day-to-day support to the Executive Staff and Trading Floor employees of the company. This position will require a candidate that will be the technical expert on all areas of end user system support.

Responsibilities:

• Primary point of contact interfacing directly with executive-level staff to deliver outstanding customer service.
• Have strong analytical and technical skills to systematically resolve issues related to workstations, virtual machines, laptops and mobile devices.
• Be able to work effectively independently as well as collaboratively with a local or remote team.
• Provide exceptional customer service while being able to manage day-to-day IT operations and critical situations.
• Understand and communicate the urgency of all issues as appropriate.
• Ability to provide remote support for a hybrid environment.
• Document issues/problems and solutions for both IT team members and end users.
• Work closely with other IT departments or vendors to escalate and resolve issues.
• Be available as on-call support as needed.

Basic Qualifications

• 7-10 years relevant technical and functional experience in a hybrid Windows based environment.
• 7-10 years of experience supporting Windows and MacOS workstations and laptops.
• 7-10 years of experience providing technical support and demonstrated career growth.
• Experience in customer facing positions and regular exposure to executive level employees.
• Bachelor’s degree in a relevant field required. Will consider years of experience and/or certifications in lieu of degree.
• Strong documentation and communication skills.

Preferred Qualifications

• Financial Industry experience is preferred.
• Strong diagnostic and troubleshooting skills to restore immediate use of systems.
• Working knowledge of video conferencing technologies such as Webex, Zoom and Microsoft Teams.
• Experience with financial applications i.e., Bloomberg, Factset, Eze, Charles River, a plus.
• Strong familiarity with desktop security products.
• Strong understanding of Active Directory Administration.
• Strong understanding of virtual desktops using vSphere, Horizon Client.
• Support of Lenovo Desktops & Laptops, MSFT Surface, iPhones, iPads.
• Microsoft Configuration Manager, Microsoft Endpoint Management.
• Experience with MDM systems such as Microsoft Intune.
• Experience with MFA such as RSA and MS Authenticator.
• Functional knowledge of one or more IT infrastructure fundamentals (e.g. basic networking skills, server, email, SSO, mobile devices, and identity and access).

Bonus Qualifications

• Experience and proficiency with infrastructure and cloud.
• System administrator level of knowledge of common IT systems (Networking, servers, etc.).
• Experience leading IT projects with multiple departments both in IT and outside of IT.