Desktop Support Engineer
Desktop Support Engineer
Syntricate Technologies
Los Indios, TX
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Required Skills
- Install, configure, upgrade, maintain and support desktop systems based on customer service requests.
- Develop preventive maintenance procedures to avoid system failures.
- Set user access rights and permissions and create VPN accounts for users.
- Maintain servers, computers printers, and other software and hardware peripherals.
- Take regular back-ups of server files and maintain disaster recovery operations.
- Troubleshoot technical issues and escalate complex problems to appropriate support teams for resolutions.
- Perform repairs and replacements of software and hardware peripherals.
- Provide job trainings to new hires as needed.
- Provide assistance to other Administrators when requested.
- Perform failure analysis and determine corrective action plans.
- Plan and execute allotted work within deadlines and maintain records of daily tasks.
- Oversee inventory management of software and hardware components.
- Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
- Install antivirus software and oversee software license renewals
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Seniority level
Mid-Senior level -
Employment type
Contract -
Job function
Information Technology -
Industries
Information Technology & Services
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